Support Specialist
1 week ago
CDW is partnering with one of our Chattanooga based clients on this new Computer Services Support Specialist opportunity. Please find the details below and apply if interested
Title: Computer Services Support Specialist
Location: Onsite 5 days a week - Chattanooga, TN 37402
Contract Duration: 3 months
As a Computer Support Specialist, you will provide hardware and software support for employees’ Laptops/PC’s and provide support for software installation and other types of office technology. This is a full-time temporary in-office position based in our Chattanooga, TN Office.
Responsibilities
- Setup and installation of PC's and monitors for end users
- Perform swaps of PC's for users (including imaging, setup, data transfer, and setup at desk)
- Trouble shoot computer and other office technology related hardware and software problems while offering technical support and guidance to users, in person or remotely
- Collaborate with other office technology and computing systems support groups to restore service and/or identify problems
- Setup and support a wide variety of Video Conference and Internet Collaboration meetings
- Document, track, and monitor problems to ensure a timely resolution
- Utilize and maintain ticketing and task management tools
- Occasional work with the Helpdesk team assisting internal employees companywide
Qualifications
- 1 year of experience in IT support is preferred
- Some experience working with PC hardware and software
- Good working knowledge of desktop and laptop computer hardware components, Windows 10/11, and Microsoft Office
- Ability to perform basic troubleshooting of general applications
- Basic knowledge of Video Conferencing and Collaboration Systems is a plus
- Good verbal communication and customer service skills
- Ability to maintain regular attendance and timeliness
- Ability to follow established guidelines, be organized and see tasks through to completion
- Must be self-motivated, capable of multitasking, have good time management skills and be able to work well in a team environment
- Must be able to lift and carry up to forty (40) pounds (e.g. computer, monitor, misc equipment etc.)
- This position will be based in the Chattanooga, TN office
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