Support Specialist

1 week ago


Chattanooga, United States CDW Full time

CDW is partnering with one of our Chattanooga based clients on this new Computer Services Support Specialist opportunity. Please find the details below and apply if interested


Title: Computer Services Support Specialist

Location: Onsite 5 days a week - Chattanooga, TN 37402

Contract Duration: 3 months


As a Computer Support Specialist, you will provide hardware and software support for employees’ Laptops/PC’s and provide support for software installation and other types of office technology. This is a full-time temporary in-office position based in our Chattanooga, TN Office.


Responsibilities


  • Setup and installation of PC's and monitors for end users
  • Perform swaps of PC's for users (including imaging, setup, data transfer, and setup at desk)
  • Trouble shoot computer and other office technology related hardware and software problems while offering technical support and guidance to users, in person or remotely
  • Collaborate with other office technology and computing systems support groups to restore service and/or identify problems
  • Setup and support a wide variety of Video Conference and Internet Collaboration meetings
  • Document, track, and monitor problems to ensure a timely resolution
  • Utilize and maintain ticketing and task management tools
  • Occasional work with the Helpdesk team assisting internal employees companywide


Qualifications


  • 1 year of experience in IT support is preferred
  • Some experience working with PC hardware and software
  • Good working knowledge of desktop and laptop computer hardware components, Windows 10/11, and Microsoft Office
  • Ability to perform basic troubleshooting of general applications
  • Basic knowledge of Video Conferencing and Collaboration Systems is a plus
  • Good verbal communication and customer service skills
  • Ability to maintain regular attendance and timeliness
  • Ability to follow established guidelines, be organized and see tasks through to completion
  • Must be self-motivated, capable of multitasking, have good time management skills and be able to work well in a team environment
  • Must be able to lift and carry up to forty (40) pounds (e.g. computer, monitor, misc equipment etc.)
  • This position will be based in the Chattanooga, TN office


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