Information Technology Specialist

4 days ago

philadelphia, United States Planet Pharma Full time

Essential Functions and Responsibilities

  • Provide support for the following (but not limited to) systems/infrastructure:
  • Laptops and desktops, hardware, printers, scanners and other computer peripherals
  • Zebra printer support. Out of the box calibration and troubleshooting daily issues.
  • Audio/Video conference room equipment, telephone systems, meeting software, messaging and collaboration tools. Zoom Room support.
  • MS365 suite. including Sharepoint, permissions and access management
  • Support for network devices such as routers and switches, firewalls, racks, cabling, etc.
  • Mobile devices management and troubleshooting
  • Support IT needs in Labs/Manufacturing areas
  • Support Senior Leadership’s IT needs
  • Manage the ticketing queue for self and the other Techs, including escalations
  • Perform mobile device (Android/IOS) troubleshooting and management.
  • Produces and maintains documentation and asset management data for hardware and software.
  • Conduct new hire orientation/ basic IT training and ensuring timely completion of offboarding
  • Effectively translates technical concepts into easy to understand language to assist customers
  • Provide IT support for Town Halls, critical meetings, audits and All Hands events.
  • Perform application installation and support for common IT applications
  • Managing Computer Imaging and Patching operations to be compliant with company policies
  • Produces reports and maintains documentation and asset management
  • Liaises with third party vendors for purchases and timely delivery.
  • Research new technical solutions for End Users
  • Provides guidance to management and mentors other team members
  • Effectively translates technical concepts into easy to understand language to assist customers.
  • Provides status, and completion information to supervisor, problem request tracking. system, and or users, via voice mail, e-mail, chat, or in-person communications
  • Working with the leadership to decide and purchasing new models dependent on business needs
  • Working with Vendors to transition and shift left actions to bring in process and operational efficiencies
  • New Hire Orientation activities and End User trainings
  • Act as IT administrator on various IT systems and assist with tasks such as setting up systems, users, roles, access levels, user onboarding training, etc.
  • Provide escalated Technical support of application incidents reported through the help desk
  • Perform or participate in analysis of systems/applications/databases and in the coordination of implementation and maintenance plans, including troubleshooting issues.
  • Support IT office systems for Tier 2 support for End User and Conferences/Events.
  • Must adhere to the company's Biotherapeutics’ core values, policies, procedures, and business ethics.
  • Perform miscellaneous duties as assigned.

Required Education, Skills, and Knowledge

  • 5+ years of experience in providing IT Operations and Infrastructure support.
  • BS in Computer Science or Information Systems or equivalent experience is required.
  • Experience with VoIP system including troubleshooting and system management.
  • Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc).
  • Strong Break / Fix skills with desktops, workstations, notebooks, printers and handhelds.
  • Broad experience of IT with strong understanding of networks, servers and telecoms
  • Strong customer service skills.
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels.
  • Strong written and verbal communication skills.
  • Ability to mentor or provide best practices to other members of the team.
  • Must be detail oriented and self-motivating.
  • Ability to work in a flexible, team-oriented environment, is required.
  • Familiar with ITIL process and framework.
  • Lab computer experience a plus.
  • Quality mindset and familiar with 21 CFR Part 11 and standard GxP best practices.

Preferred Education, Skills, and Knowledge

  • O365, SharePoint, Office Suite, Active Directory
  • Lenovo and Dell Laptops (Win 10)
  • SSO (Okta), MFA (Okta), MDM (Airwatch)
  • Zendesk or similar Ticket tracking software
  • Understanding of various protocols, TCP/IP, HTTP(S), SSL, WWW, JMS, FTP, Telnet, DNS, DHCP,
  • VNC, RDP, NAT, SMTP
  • Certifications: CompTIA A+, HP Hardware Support, MCSE, or other relevant certifications

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made upon request to enable individuals to perform essential functions. Please contact Human Resources to request an accommodation.

Physical Demands and Activities Required

  • Must be able to remain in a stationary position standing or sitting for prolonged periods of time.
  • Must be able to move about inside an office and exert up to 50 pounds of force occasionally or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move computer equipment.
  • Must have visual acuity to perform activities such as: preparing and analyzing data and figures, viewing a computer screen, and extensive reading.
  • This position requires repetitive motion, substantial movements (motions) of the wrist, hands, and/or fingers.
  • Must be able to communicate with others to exchange information.

  • 25B Information Technology Specialist

    5 months ago

    Philadelphia, United States Army National Guard Full time

    Job Description If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be responsible for sending, receiving, and processing messages and data on the Guard's sophisticated networks. You will also maintain and...

  • Information Technology Specialist

    2 weeks ago

    Philadelphia, MS, United States Army National Guard Full time

    Job SummaryAs an Information Technology Specialist in the Army National Guard, you will be responsible for maintaining and troubleshooting complex computer systems, networks, and software. You will also provide customer and network administration services, construct, edit, and test computer programs, and use computer systems concepts to plan, design, and...

  • Senior IT Support Specialist, Information Technology Services

    3 weeks ago

    Philadelphia, Pennsylvania, United States University of Pennsylvania Full time

    Job Title: Senior IT Support Specialist, Information Technology ServicesThe University of Pennsylvania seeks a highly skilled Senior IT Support Specialist to join its Information Technology Services team. This role will provide technical expertise, support, and training to faculty, staff, and students, with a focus on leading staff and departmental...

  • Information Technology Internship Opportunity

    3 weeks ago

    Philadelphia, Pennsylvania, United States YouthBuild Philly Full time

    Job Opportunity:Are you a junior or senior in a BS degree program with a passion for information technology and business management? Do you have a strong interest in the intersection of IT and software applications in the non-profit sector? We are seeking a motivated and detail-oriented individual to join our team as an IT Support Specialist.About the...

  • Information Technology Assistant

    1 month ago

    Philadelphia, Pennsylvania, United States YouthBuild Philly Full time

    {"title": "IT Internship Opportunity", "subtitle": "Gain hands-on experience in IT operations and support", "content": "At YouthBuild Philadelphia Charter School, we are seeking a highly motivated and detail-oriented individual to join our IT team as an intern. As an IT intern, you will have the opportunity to gain hands-on experience in IT operations and...

  • Senior IT Support Specialist, Information Technology Services

    2 weeks ago

    Philadelphia, Pennsylvania, United States University of Pennsylvania Full time

    Job SummaryThe University of Pennsylvania seeks a highly skilled Senior IT Support Specialist to join its Information Technology Services team. This role will provide technical expertise, support, and training to faculty, staff, and students, with a focus on leading staff and departmental support.Key ResponsibilitiesProvide expert-level support and...

  • Technology Specialist

    4 weeks ago

    Philadelphia, Pennsylvania, United States Schuylkill Intermediate Unit 29 Full time

    Job Title: Technology SpecialistJoin the Schuylkill Intermediate Unit 29 team as a Technology Specialist, providing technical support and services to enhance educational programs and administrative functions.Key Responsibilities:Provide Level 1, 2, and 3 technical support for computers, equipment, networks, and other technology services.Assist district, IU,...

  • Senior IT Support Specialist, Information Technology Services

    3 weeks ago

    Philadelphia, Pennsylvania, United States The University of Pennsylvania Full time

    Job SummaryWe are seeking a highly skilled Senior IT Support Specialist to join our team at the University of Pennsylvania. As a key member of our Information Technology Services department, you will provide technical expertise and support to faculty, staff, and students, with a focus on leading staff and departmental support.Key ResponsibilitiesProvide...

  • Information Protection Specialist

    3 weeks ago

    Philadelphia, Pennsylvania, United States Rang Technologies Inc. Full time

    Job Title: Information Protection SpecialistJob Summary: Rang Technologies Inc. is seeking an experienced Information Protection Specialist to join our team in Philadelphia, PA. The successful candidate will be responsible for performing quality assurance over end-to-end Identity Access Reviews, identifying control gaps, and driving remediation plans.Key...

  • Information Technology Specialist

    2 days ago

    philadelphia, United States Planet Pharma Full time

    Essential Functions and ResponsibilitiesProvide support for the following (but not limited to) systems/infrastructure:Laptops and desktops, hardware, printers, scanners and other computer peripheralsZebra printer support. Out of the box calibration and troubleshooting daily issues.Audio/Video conference room equipment, telephone systems, meeting software,...

  • Information Technology Specialist

    4 days ago

    Philadelphia, United States Planet Pharma Full time

    Essential Functions and ResponsibilitiesProvide support for the following (but not limited to) systems/infrastructure:Laptops and desktops, hardware, printers, scanners and other computer peripheralsZebra printer support. Out of the box calibration and troubleshooting daily issues.Audio/Video conference room equipment, telephone systems, meeting software,...

  • Information Technology Support Technician

    3 months ago

    Philadelphia, United States Gesu School Full time

    Gesu School: IT Support TechnicianSalary: Negotiable, based on experience and credentialsStatus: Exempt, full timePosition Start Date: ImmediateGesu School is a special place where children learn and grow, in academics and in character. Discover all that we do for our students and our community. Inspired by the Jesuit and IHM traditions of social justice,...

  • Water Technology Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States Xylem Full time

    At Xylem, we're at the forefront of addressing the world's most critical water challenges. As a leading water technology company, we're committed to developing innovative solutions that improve the way water is used, conserved, and re-used.As a Water Technology Specialist, you'll play a key role in our mission to create a better future for our planet. Your...

  • Information Technology Support Technician

    4 months ago

    Philadelphia, United States Gesu School Full time

    Gesu School: IT Support TechnicianSalary: Negotiable, based on experience and credentialsStatus: Exempt, full timePosition Start Date: ImmediateGesu School is a special place where children learn and grow, in academics and in character. Discover all that we do for our students and our community. Inspired by the Jesuit and IHM traditions of social justice,...

  • Information Technology Support Technician

    4 months ago

    Philadelphia, United States Gesu School Full time

    Gesu School: IT Support TechnicianSalary: Negotiable, based on experience and credentialsStatus: Exempt, full timePosition Start Date: ImmediateGesu School is a special place where children learn and grow, in academics and in character. Discover all that we do for our students and our community. Inspired by the Jesuit and IHM traditions of social justice,...

  • Legal Technology Specialist

    2 months ago

    Philadelphia, United States destinationone Consulting Full time

    destinationone Consulting specializes in recruitment across diverse sectors including Healthcare Health Tech Government Municipalities NonProfits Legal Public Accounting Food and more. We are proactively building a data bank for opportunities in these fields. By applying you ensure our recruiters can quickly match you with suitable roles when they...

  • Information Technology Director

    4 days ago

    Philadelphia, United States Penndel Mental Health Center Full time

    Job DescriptionJob Description******** This position offers a $1,000 signing bonus paid at 90 days of employment****Penndel Mental Health Center is a non profit community based mental health agency located in Langhorne. We are seeking candidates to join our team of professionals who are passionate about working with individuals diagnosed with mental illness,...

  • Information Technology Internship Opportunity

    2 weeks ago

    Philadelphia, Pennsylvania, United States Axalta Full time

    Job Description:We are seeking a talented and driven IT intern to join our Fast Track Early Talent Program at Axalta, a global leader in coatings technology. As an IT intern, you will work closely with our experienced IT professionals to support and enhance the company's technological infrastructure.Key Responsibilities May Include:Cybersecurity: Assist in...

  • Sales Specialist

    3 weeks ago

    Philadelphia, Pennsylvania, United States Carpenter Technology Full time

    Job Title: Sales SpecialistCarpenter Technology Corporation is a leading producer and distributor of premium specialty alloys. We are seeking a highly motivated Sales Specialist to join our team.The ideal candidate will have a strong background in sales and relationship management, with a proven track record of generating new business opportunities and...

  • IT Support Specialist

    3 weeks ago

    Philadelphia, Pennsylvania, United States AVASO Technology Solutions Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking an experienced IT Support Specialist to join our team at AVASO Technology Solutions. As an IT Support Specialist, you will be responsible for providing technical support to our clients, including troubleshooting, repair, and maintenance of desktop and laptop computers, IP phones, and other technical...