neteffects | Director of Contingent Workforce IT

1 month ago


chesterfield, United States neteffects Full time

IT Vendor Operations Manager


Position Overview:

This role is meant to take over much of the day-to-day operations of the Workforce Agility program.

This will not have any direct reports

Must have global experience –

Must have handled a program that involved nearshore, offshore, onshore

Department: EPMO Global


Oversee Global Workforce optimization including:

Coordination of forecasted resource planning by vendor

Supporting a regular cadence of meetings with vendors and resource managers to forecast and fill roles onshore, nearshore and offshore.

Support the decision making tied to what type of resource is needed i.e. Contract to hire, professional services, managed capacity or managed services

Negotiate and monitor vendor performance via contract metrics, SLAs, KPIs, etc.

Manage and improve overall mitigating control framework ensuing both the Company and Vendor partner are adhering to governance to protect Company’s data both internally and for the client


Vendor Relationship Management

Performance Monitoring & Evaluation: SLAs, reporting & metrics, Vendor Audits

Operational Oversight and Process Improvement

Risk Management and Compliance

Cost Management and Financial Oversight

Strategic Planning and Alignment

Cross-functional collaboration and stakeholder engagements



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