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General Manager

2 months ago

Hamden, United States Global Partners LP Full time
Job Description:

We are looking to add a General Manager (GM) to lead our family here at Alltown Fresh. Our GM is responsible for the management of the ongoing day-to-day operations of the store, while adhering to Company policies and procedures; direct supervision of staff; maximizing store profits and ensuring a high level of customer service and store appearance.

The Types of “Energy” You Bring

  • You are comfortable working in both an individual and team environment.
  • You have superior relationship building skills and can establish a connection with guests and associates. You lead by example and demonstrate the importance of a guest-first mentality.
  • You are detail-oriented and have excellent organizational skills.
  • You display the ability to direct others and prioritize tasks.
  • You are a proven self-starter with demonstrated ability to make decisions.
  • You analyze trends and apply a system thinking approach to complex issues.
  • You handle multiple projects simultaneously and independently.

“Gauges” of Responsibility

  • Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high-performing team.
  • Responsible for guest and associate satisfaction, exceeding brand standards and managing the store's profitability.
  • Select, develop, and effectively lead a highly engaged team.
  • Cultivate a positive shopping experience for all guests. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information from various sources. Review information and create a plan to consistently meet the expectations of all customers.
  • Responsible for staffing the store appropriately to cover the guest and business demands of a 24/7 business. Proactively identify hiring needs across the store. Share responsibilities for interviewing candidates by following a standard procedure. Consult with the store management team in order to make final hiring decisions.
  • Allocate resources, prioritize and delegate work, and effectively manage time through efficient scheduling and usage of labor hours.
  • Create and sustain an inclusive store atmosphere by taking intentional steps to understand the diversity of the store team and encourage mutual understanding and respect while promoting a productive, engaged team environment.
  • Support the development of associates and store management team through appropriate talent management processes (e.g., performance management, development plans, career conversations, development opportunities). Provide overall direction and support for the team and monitor and assess individual work in accordance with high standards of excellence.
  • Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices, and programs.
  • Responsible for leading change initiatives, championing programs and educating associates on the reason and need for change.
  • Accountable to meet or exceed key performance metric targets/projections; deliver budgeted merchandise gross profit by executing the merchandise plan.
  • Analyze income statement and utilize reports to ensure store’s profitability. Manage inventory to maximize sales, control costs and reduce waste; proactively recognize trends across the store.
  • Build relationships with community partners to connect the store with its community.

QUALIFICATIONS:

  • Must be available to work flexible hours that may include day, nights, weekends and or holidays.
  • Leadership experience in a fast-paced retail, food service or fuel environment preferred.
  • Experience selecting, training, and managing staff.
  • Experience with labor allocation, sales building, scheduling, and managing expenses.
  • Experience coaching and developing team members through proper leadership skills.
  • Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching: horizontally, above the shoulder and below the waist, grasping firmly, pushing buttons, bending, crouching, kneeling, squatting, and stooping.
  • Must be able to lift and carry up to 50 lbs.

EDUCATION:

  • High School Diploma or Equivalent

Salary Range: 60-65k

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