Head of Content Ops

2 weeks ago

Seattle, United States Amazon Full time

As Head of Global Content Operations and Program Management, you will serve as a strategic leader driving the transformation of Core Curriculum from a content creation organization to a tech-enabled content aggregation and scaling organization.
You will exponentially expand our training portfolio and enable T&C’s AI-powered vision for Skill Builder by:

  1. Driving development and adoption of purpose-built self-service content tools and processes by AWS subject matter experts from the wider AWS community (internal and, ultimately, external).
  2. Identification and adoption of 1P and 3P creative technologies to reduce friction arising from localization, accessibility, modality/presentation shifts, and content updates. This includes negotiation and management of multiple 1P and 3P technology partnerships.
  3. Building and managing publishing and “content operations” mechanisms that can cope with content aggregator degrees of scale.
  4. Leading the creation, adoption, and maintenance of cross-org business scaling mechanisms. This includes cross-org goal-setting and tracking, program management of cross-org initiatives, “rhythm of business” mechanisms, and business analytics/intelligence.

Reporting into the Director of Core Curriculum, you will directly manage a team of ~40, including program managers, a content publishing team, a localization operations team, international studio teams, and a creative services team.

Key job responsibilities

  • You have high judgment on critical strategic and business issues. Examples include, but are not limited to, “Build vs buy” tech decisions, appropriate value exchange in partnerships, content quality vs lead time trade-offs, goal-setting, short vs long-term resource allocations, and balanced management of regulatory and PR risks.
  • Your customer obsession makes you a role model for Amazon’s Day 1 culture. You have low tolerance for unnecessary bureaucracy, and you bias (fearlessly) on the side of creating value for customers.
  • You create and maintain high-trust, productive working relationships with internal and external stakeholders. Not just at a personal level but as a leader and organizational figure-head.
  • You are a simplifier, who can help your organization navigate complex and often ambiguous challenges and opportunities with a bias for action. You are experienced and adept at driving org-wide adoption of decision-making tenets and frameworks that scale.
  • You are a persuasive and influential communicator who can provide effective thought leadership at all levels of the organization (up, down, and sideways). You are a role model for clear and crisp written communication in all forms.
  • You are highly curious and will make up for what domain knowledge and experience you may lack by seeking greater understanding from a multitude of sources. You role model continuous learning for your organization.
  • You are an inspirational and inclusive leader of leaders and their teams. You don’t compromise on high standards, and you are able to balance high performance expectations with a culture of mutual respect, engagement and inclusion.

About the team

Core Curriculum is the team in AWS Training and Certification that builds and manages the world’s most complete, current, and compelling portfolio of cloud training content. Our portfolio comprises 1,000’s of digital, instructor led, and hands on learning experiences, covering 100’s of discrete AWS services. We build for all levels, from introductory/foundational through to complete, certification-aligned learning paths. We support global businesses and learners with an international network of studios and localization resources centered in USA, Europe, Japan, and Indonesia.
As a content organization, Core Curriculum is in the vanguard of the generative AI revolution. In the coming months and years, we will leverage AI and broader technical automation to massively increase the coverage and reach of our training portfolio, and meet ever-increasing customer expectations of choice and personalization.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Minimum Requirements:
- 5+ years of experience as a leader of leaders in a multi-functional organization. Examples - “GM”, Category Manager, “Line of Business” or P&L Manager, “BizTech” Leader.
- 10+ years of experience in technology related roles. Demonstrated ability to work effectively with technical product managers and engineering teams.
- Demonstrated ability to manage complex internal and external partnerships. Business development, contract negotiation, value exchange, commercial management.
- Demonstrated ability to deliver programmatic change and drive business initiatives forward at all stages, from ideation to scaled maturity.
- Exceptional written and numerical analysis skills.

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