Housing Specialist

3 weeks ago


new york city brooklyn, United States Infojini Inc Full time

Job Summary/ Essential Job Functions:

Responsible for assisting new Section 8 voucher holders in identifying, viewing, and renting an apartment using their voucher. Interview, review various SRs and track hot-line phone calls, communicate with applicants, tenants, landlords, and internal and outside client/agencies to expedite the processes accurately and promptly.


Daily Duties/Tasks:

  • Processing Service Requests
  • Communicate with Applicants/Outside agencies to ensure and expedite the rental/transfer process.
  • Answer/Track Hotline Calls. Determine needs of caller and answering questions or escalating as needed.
  • Serve as the primary point of contact for property owners, case managers, and the voucher holders during the lease-up process.
  • Resolve Applicant and Tenant related issues.
  • Create and process payment adjustments.
  • Review rental and transfer packages submitted by voucher holders.
  • Check for rent reasonableness, building code violations, HPD violations, 40% rule and banned owners.
  • Ensure accurate and timely responses to inquiries.
  • Establish effective working relationships with internal and external customers.


Candidate may, on occasion:

  • Accompany voucher holders on appointments to view available apartments within New York City’s five boroughs.
  • Interface with property owners or the property owner’s representative during apartment viewings, including explaining the Section 8 lease up process and requirements.
  • Perform other related tasks as assigned


Requirement:

· Knowledge of the Housing Choice Voucher (Section 8) Program and related compliance functions including the Department of Housing and Urban Development ("HUD") rules and regulations



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