Operations Manager

4 weeks ago

Boston, United States Sonesta International Hotels Full time

Job Description SummaryThe Operations Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk, food service, housekeeping and administration of the business. The Operations Manager is responsible for preparing the hotel for the day's business. The Operations Manager's focus is on guest and associate satisfaction, expense control and product and service quality and will lead to their contribution to the overall goals of the hotel.Job DescriptionDUTIES AND RESPONSIBILITIES:•Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to theSonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Createprocesses and procedures to ensure the hotel is properly supplied with all guest amenities, all food andbeverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.•Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their jobfunctions.•Manage the front office and reservation functions to ensure the delivery of superior guest services, the securityof monies, credit card transactions and guest information.•Responsible to manage all approvals, billing, and collections of hotel's Accounts Receivables.•Prepare Month End Reporting for the preparation of hotel financial reports.•Manage all housekeeping and laundry functions to ensure compliance with quality and brand standards in allareas of the hotel. Establish, implement, and inspect that procedures to ensure all guest rooms and public areasare clean and in proper condition to meet guest expectations and brand standards.•Provide regular direction and manage hotel operations to establish and implement procedures to ensure routineinspections of all guest rooms/suites and public areas to ensure all are clean and/or in good repair.•Manage both the daily execution of the breakfast, evening social and the pour food and beverage operation, toensure standards of operation and quality and guest satisfaction are maintained. Ensure the shoppeconvenience store is stocked and maintained in an orderly and appealing manner. Monitor inventory and orderreplenishments in a timely and efficient manner.•Ensure the proper process is in place to manage and report on department expenses. Work with the GeneralManager on the identification of budget variances within the Front Desk, Food and Beverage and Housekeepingdepartments.•Purchase and/or requisition for the inventory to ensure adequate minimum and maximum stocks of all food,beverage, material, and equipment.•Monitor and control food and beverage costs and ensure procedures are followed to ensure the security andproper storage of food and beverage products, inventory, and equipment and to minimize waste.•Ensure the proper process is in place to manage and report on the human resources and benefits programswithin the Front Desk, Food and Beverage and Housekeeping departments. This includes the recruiting,onboarding, training, ongoing performance management, and offboarding of all associates of the threedepartments.•Ensure the proper process is in place to manage and report on the proper use, maintenance and location of allinformation technology hardware and software provided to the Front Desk, Food and Beverage andHousekeeping departments.•Ensure the proper process is in place to manage and report on the purchasing of all supplies needed to managethe hotel. This includes the proper use of any platforms and/or programs to leverage purchasing power and theanalysis of hotel spending to identify efficiencies.•Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction.Respond to guest complaints or concerns in a prompt and professional manner.•Promote teamwork and quality service through daily communication and coordination with other shifts anddepartmental management.•Attend Evening Social and Breakfast events as a representative of the management team of the hotel and toprospect for additional sales leads.•Enforce hotel standards, policies, and procedures are in place within the operations departments.•Act as "Manager on duty" as required.•Regularly sell hotel rooms through direct client contact.•Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.•Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:•Bachelor's degree in Hotel Administration, Business Administration or related field preferred.•Two years of previous supervisory experience preferred.•Previous background from the extended stay industry preferred.•Ability to speak, read, and write fluent English; other languages beneficial.•Professional verbal and written communication skills.•Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.•Problem solving, reasoning, motivating, organizational and training abilities.•Ability to prioritize and organize work assignments.•Experience with Microsoft Office and Opera systems preferred.•Ability to travel including some overnight travel is required.•Valid driver's license required.•Frequently standing up, bending, climbing, kneeling, and moving about the facilityAdditional Job Information/Anticipated Pay RangeBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident InsuranceUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

  • Senior Product Manager for Wholesale Energy Optimization

    3 weeks ago

    Boston, Massachusetts, United States Stem US Operations Inc. Full time

    Unlock Energy Efficiency with Stem US Operations Inc.Stem US Operations Inc. is seeking a Senior Product Manager to lead the development of our wholesale energy optimization solutions. As a key member of our product management team, you will be responsible for defining and delivering innovative products that meet the evolving needs of our customers.Key...

  • Operations Manager

    4 weeks ago

    Boston, United States City of Boston Massachusetts Full time

    Under the direct supervision of the Director of Small Business and working closely with the Director of Operations, the Operations Manager is responsible for assisting the Director in overseeing all operations of the Small Business Unit. With the gui Operations Manager, Operations, Manager, Business, Salesforce, Manufacturing

  • Operations Manager

    1 month ago

    Boston, Massachusetts, United States Pacific Dental Services Full time

    Job Title: Operations ManagerAbout the Role:We are seeking an experienced Operations Manager to join our team at Pacific Dental Services. As an Operations Manager, you will be responsible for leading our dental practice to achieve operational excellence, ensuring seamless day-to-day operations, and driving business growth.Key Responsibilities:Develop and...

  • Operations Manager

    3 weeks ago

    Boston, United States Sienna Charles Full time

    Sienna Charles, the premier luxury lifestyle company featured in Forbes, is looking for a tech-savvy Operations Manager to oversee day-to-day operations. This role requires translating the CEO’s vision into actionable plans and managing the execution of scalable operations. The ideal candidate is an integrator with a strong focus on execution, team...

  • Operations Manager

    3 weeks ago

    Boston, United States Sienna Charles Full time

    Sienna Charles, the premier luxury lifestyle company featured in Forbes, is looking for a tech-savvy Operations Manager to oversee day-to-day operations. This role requires translating the CEO’s vision into actionable plans and managing the execution of scalable operations. The ideal candidate is an integrator with a strong focus on execution, team...

  • Operations Manager

    4 weeks ago

    Boston, United States Sienna Charles Full time

    Sienna Charles, the premier luxury lifestyle company featured in Forbes, is looking for a tech-savvy Operations Manager to oversee day-to-day operations. This role requires translating the CEO’s vision into actionable plans and managing the execution of scalable operations. The ideal candidate is an integrator with a strong focus on execution, team...

  • Operations Manager

    4 weeks ago

    boston, United States Sienna Charles Full time

    Sienna Charles, the premier luxury lifestyle company featured in Forbes, is looking for a tech-savvy Operations Manager to oversee day-to-day operations. This role requires translating the CEO’s vision into actionable plans and managing the execution of scalable operations. The ideal candidate is an integrator with a strong focus on execution, team...

  • Operations Manager

    2 weeks ago

    Boston, United States Sienna Charles Full time

    Sienna Charles, the premier luxury lifestyle company featured in Forbes, is looking for a tech-savvy Operations Manager to oversee day-to-day operations. This role requires translating the CEOs vision into actionable plans and managing the execution of scalable operations. The ideal candidate is an integrator with a strong focus on execution, team...

  • Operations Manager

    4 months ago

    Boston, United States Mass General Brigham Full time

    Operations Manager-(3299570) Description THIS POSITION IS 100% ONSITE. The Operations Manager of the NEIL AND ELISE WALLACE STRATUS Center for Medical Simulation at Brigham and Women’s Hospital manages the day-to-day operations of the Center, including the team of Simulation Specialists and support personnel required to do so.STRATUS is a...

  • Operations Manager

    3 weeks ago

    Boston, United States Sonesta International Hotels Full time

    Job Description SummaryThe Operations Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk, food service, housekeeping and administration of the business. The Operations Manager is responsible for preparing the hotel for the...

  • Operations Manager

    4 weeks ago

    Boston, United States Charles River Laboratories Full time

    For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will...

  • Operations Manager

    4 weeks ago

    Boston, United States Charles River Laboratories Full time

    For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will...

  • Operations Project Manager

    4 weeks ago

    Boston, United States firstPRO, Inc Full time

    FirstPro is now accepting resumes for an Operations Project Manager position based in Boston, MA. This role will focus on analyzing all aspects of the acquired company's operations including structure, processes and capabilities to determine and coordinate ALM and the new company towards integration after merger. This is a contract position that can be...

  • Facilities Operations Manager

    4 weeks ago

    Boston, United States Magic Leap Full time

    A new paradigm of computing Magic Leap is a pioneer in spatial computing, developing groundbreaking augmented reality technology that seamlessly blends digital content with the real world. As the creator of the next computing platform, our mixed reality devices unlock new possibilities for how people interact with and experience their surroundings. Magic...

  • Operations Manager

    4 weeks ago

    Boston, United States Brigham & Women's Hospital(BWH) Full time

    General Overview - Operations Manager, NursingUnder the general direction the Nursing Director and with oversight from the Administrator, Finance and Operations, Nursing and Patient Care Services, the Operations Manager is responsible for a variety of supervisory, administrative, and financial non-nursing functions. The Operations Manager has responsibility...

  • Operations Manager

    4 weeks ago

    Boston, United States Brigham & Women's Hospital(BWH) Full time

    General Overview - Operations Manager, NursingUnder the general direction the Nursing Director and with oversight from the Administrator, Finance and Operations, Nursing and Patient Care Services, the Operations Manager is responsible for a variety of supervisory, administrative, and financial non-nursing functions. The Operations Manager has responsibility...

  • Operations Manager, Medicine

    1 week ago

    Boston, United States Brigham & Women's Hospital(BWH) Full time

    General Overview - Operations Manager, MedicineUnder the general direction the Nursing Director and with oversight from the Administrator, Finance and Operations, Nursing and Patient Care Services, the Operations Manager is responsible for a variety of supervisory, administrative, and financial non-nursing functions. The Operations Manager has responsibility...

  • Operations Manager

    5 months ago

    Boston, United States Brigham and Women's Hospital Full time

    Operations Manager - Nursing-(3295822) Description General Overview - Operations Manager, Nursing Under the general direction the Nursing Director and with oversight from the Administrator, Finance and Operations, Nursing and Patient Care Services, the Operations Manager is responsible for a variety of supervisory, administrative, and financial...

  • Programming Operations Manager

    1 month ago

    Boston, Massachusetts, United States Commonwealth of Virginia Full time

    Job Title:Programming Operations ManagerJob Summary:The Commonwealth of Virginia is seeking a highly skilled Programming Operations Manager to join our team. This individual will work closely with our Executive Director and HRBRC Leadership to provide management of daily operations and initiatives supporting research interventions, institutional...

  • Pharmacy Operations Manager

    4 weeks ago

    Boston, United States Massachusetts General Hospital(MGH) Full time

    GENERAL SUMMARY/ OVERVIEW STATEMENT: The Pharmacy Operations Manager, is responsible for overseeing the provision of medications to area patients and leading pharmacists, pharmacy technician supervisors, pharmacy technicians, and pharmacy interns completing this work . This individual assumes primary responsibility and accountability for the provision of...