Front Desk Supervisor
1 month ago
Front Desk Supervisor - AC Hotel Cleveland Circle Job Category: Rooms Front Office Requisition Number: FRONT002663 Posted: November 21, 2024 Full-Time Location AC Hotel Cleveland Circle AC Hotel by Marriott Boston Cleveland Circle 395 Chestnut Hill Avenue Brighton, MA 02135, USA AC Hotel Cleveland Circle is seeking an engaging, friendly, and detail-oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the Front Desk and Night Audit teams with a focus on guest and associate satisfaction. Successful candidates will have previous Front Desk Experience, strong customer service focus, and the ability to train and grow our associates. General Responsibilities: Assist in the management of the day-to-day operations of the Front Office to ensure that associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guest expectations. Assist in the interviewing and performance supervision of Front Office Associates. Process check-in and check-out, verify billing, create reservations, and process special requests. Demonstrate knowledge of hotel property and local attractions to assist guests as needed. Establish and maintain open collaborative relationships with direct reports and management throughout the hotel. Ensure that all complaints regarding service and/or accommodations are investigated and resolved in a timely manner. Ensure all associates adhere to credit and handling policies; analyze variances and maintain a close watch on the daily house count. Monitor budgets and payroll records and review financial transactions to ensure appropriateness. Conduct ongoing analysis of processes for continuous improvement/efficiency. Coach and support Front Office Team to effectively manage occupancy, guest service, and controllable expenses. Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results. Balance cost controls with exceptional guest service and associate satisfaction. Maintain STRICT key controls and safety and security standards. Ensure compliance with Colwen Hotels policies and procedures and Federal & State Labor laws. Perform other duties, as assigned, to meet business needs. Requirements: Two-year college degree or equivalent hospitality experience. Previous brand experience highly desirable. Strong leader of people. Superior interpersonal and customer service skills. Reliable with the ability to multi-task and work under pressure. Excellent verbal and written communication skills. Intermediate to advanced computer skills. Familiar with common computer software programs. Must be willing to work varied hours including nights, weekends, and holidays. We’ve got you covered: Benefits & Perks Medical Insurance with Company-Funded HRA. Vision Insurance. Flexible Spending Accounts. Wide-Array of Supplemental Insurance Offerings. Paid Time Off Programs. Employee Assistance Program. 401K Plan – Traditional & Roth Options with Employer Match. Hotel Discount Travel Program for Associates & Family. Exclusive Associate Discounts – Travel, Entertainment, & Retail. Training and Development Programs. Colwen Hotels is an equal opportunity employer. EEO M/F/D/V #J-18808-Ljbffr
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Front Desk Supervisor
7 days ago
Boston, United States Stonebridge Companies Full timeTime left to apply End Date: March 1, 2025 (30+ days left to apply) Job requisition id R0023925 City, State: Boston, Massachusetts The purpose of a Front Office Supervisor is to consistently deliver results that contribute to the overall success of the hotel and the department by accomplishing performance objectives linked to revenues, business...
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Front Desk Supervisor
2 weeks ago
Boston, United States Aimbridge Hospitality Full timeJob Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3 years of...
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Front Desk Supervisor
1 month ago
Boston, United States Aimbridge Hospitality Full timeJob Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3 years of...
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Front Desk Supervisor
5 days ago
Boston, United States Aimbridge Hospitality Full timeJob Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: + At least 2 to 3 years of...
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Front Desk Supervisor
4 months ago
Boston, United States The Dagny Full timeJob Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...
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Front Desk Supervisor
6 months ago
Boston, United States The Boxer Full timeOverview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...
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Front Desk Supervisor
4 weeks ago
Boston, Massachusetts, United States Westmont Group Full timeJob OverviewWe are seeking an experienced Front Desk Manager to join our team at Westmont Group. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our hotel.Salary: $65,000 - $85,000 per year, depending on experience.
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Healthcare Front Desk Coordinator
3 weeks ago
Boston, Massachusetts, United States METRO PHYSICAL & AQUATIC THERAPY Full timeAbout UsMetro Physical & Aquatic Therapy is a growing organization that offers a range of healthcare services in Suffolk County on Long Island. We are looking for a skilled and experienced Front Desk Supervisor to join our team.Job ResponsibilitiesSupervise and train front desk staff membersEnsure front desk KPI measures are met for each clinic/officesMentor...
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Front Desk Specialist
7 days ago
Boston, United States Pine Street Inn Full timeDescription SCHEDULE: 40 hours, Monday - Friday. 6:45AM-315PM, Essential position during weather or other emergencies. Pays $22.41 per hour DOE LOCATION: 363 Albany Street, Boston, MA; this role works 100% on site. SUMMARY OF THE POSITION: The Front Desk Guest Services Specialist (FDGSS) works from the Pine Street Inn policy and procedures developed to...
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Front Desk Specialist
1 week ago
Boston, United States Pine Street Inn Full timeDescription SCHEDULE: 40 hours, Monday - Friday. 10:45pm-7:15am, Essential position during weather or other emergencies. Pays $23.48 per hour DOE Pays $21.40 per hour, plus $2.00 (shift differential pay) for every hour worked between 11:00pm - 7:00am LOCATION: 363 Albany Street, Boston, MA; this role works 100% on site. SUMMARY OF THE POSITION: The...
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Front Desk Specialist
3 days ago
Boston, United States Shelby American Inc Full timeDescription SCHEDULE: 40 hours, Monday - Friday. 6:45AM-315PM, Essential position during weather or other emergencies. Pays $22.41 per hour DOE LOCATION: 363 Albany Street, Boston, MA; this role works 100% on site. SUMMARY OF THE POSITION: The Front Desk Guest Services Specialist (FDGSS) works from the Pine Street Inn policy and procedures developed to...
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Boston, United States Colwen Hotels Full timeFront Desk Supervisor - Residence Inn Boston Downtown/South End Job Category: Rooms Front Office Requisition Number: FRONT002759 Posted: December 18, 2024 Closed: December 19, 2024 Full-Time Location Residence Inn Boston Downtown/South End 2001 Washington Street Roxbury, MA 02119, USA Description Residence Inn Boston Downtown/South End, a Colwen Hotels...
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Front Desk Team Lead
3 days ago
Boston, Massachusetts, United States Westmont Group Full timeAbout This JobWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Westmont Group. As a key member of our front office staff, you will play a critical role in ensuring that our guests receive exceptional service and have a memorable stay with us.Key Responsibilities:Leadership and Guidance: Provide direction and coaching...
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Front Desk Specialist
5 days ago
Boston, United States Pine Street Inn Full timeJob Type Full-time Description SCHEDULE: 40 hours, Monday - Friday. 10:45pm-7:15am, Essential position during weather or other emergencies. Pays $23.48 per hour DOEPays $21.40 per hour, plus $2.00 (shift differential pay) for every hour worked between 11:00pm - 7:00amLOCATION: 363 Albany Street, Boston, MA; this role works 100% on site. SUMMARY OF THE...
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Receptionist/Front desk
4 weeks ago
Boston, United States Robert Half Full timeJob DescriptionJob DescriptionWe are seeking a diligent Receptionist/Front Desk to join our team. The chosen candidate will be based in Boston, Massachusetts. As a Receptionist/Front Desk, your main responsibilities will include managing our multi-line phone system, using Microsoft Office Suites, and handling Zoom calls. This role is a short term contract...
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Front Desk Specialist
1 week ago
Boston, United States Pine Street Inn Full timeThe Front Desk Guest Services Specialist (FDGSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The FDGSS has a primary focus to provide superior customer service for the dire Front Desk, Specialist, Guest Service, Customer Service, Healthcare
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Front Desk Agent
2 months ago
Boston, United States Courtyard by Marriott Full timeCourtyard by Marriott - JobID: 52D9F063ADD4BA5D03162DDDBF23F6D0 [Guest Service / Concierge] As a Front Desk Agent at Courtyard by Marriott, you'll: Greet guests warmly and provide exceptional customer service; Check guests in and out efficiently, ensuring accuracy of information; Handle guest inquiries and resolve complaints promptly and professionally;...
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Front Desk Coordinator
1 week ago
Boston, United States Robert Half Full timeJob DescriptionJob DescriptionWe are searching for a meticulous and customer-focused Front Desk Coordinator to be part of our team in the hospitality industry. Situated in Boston, Massachusetts, the chosen candidate will be primarily tasked with ensuring smooth front desk operations, providing concierge services, and offering administrative assistance as...
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Front Office Team Lead
2 weeks ago
Boston, Massachusetts, United States Westmont Group Full timeJob TitleFront Desk SupervisorAbout the JobWe are seeking a Front Desk Supervisor to join our team at Westmont Group. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service and leading the front desk team.
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Front Desk Receptionist
5 days ago
Boston, United States Phaxis - Support Services Full timeJob DescriptionJob DescriptionFRONT DESCK RECEPTIONIST NEEDED FOR IMMEDIATE OPENING ON SITE ROLE IN DOWNTOWN BOSTON.Job Description:Front desk coverage (in person 5 days/week)-Ideally 8-5 but can be flexible in either directionSit at front desk and greet clients/direct to roomsCollect signatures, if neededMove zoom participants, as needed, on hybrid...