Front Desk Supervisor
5 days ago
Front Desk Supervisor - AC Hotel Cleveland Circle Job Category: Rooms Front Office Requisition Number: FRONT002663 Posted: November 21, 2024 Full-Time Location AC Hotel Cleveland Circle AC Hotel by Marriott Boston Cleveland Circle 395 Chestnut Hill Avenue Brighton, MA 02135, USA AC Hotel Cleveland Circle is seeking an engaging, friendly, and detail-oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the Front Desk and Night Audit teams with a focus on guest and associate satisfaction. Successful candidates will have previous Front Desk Experience, strong customer service focus, and the ability to train and grow our associates. General Responsibilities: Assist in the management of the day-to-day operations of the Front Office to ensure that associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guest expectations. Assist in the interviewing and performance supervision of Front Office Associates. Process check-in and check-out, verify billing, create reservations, and process special requests. Demonstrate knowledge of hotel property and local attractions to assist guests as needed. Establish and maintain open collaborative relationships with direct reports and management throughout the hotel. Ensure that all complaints regarding service and/or accommodations are investigated and resolved in a timely manner. Ensure all associates adhere to credit and handling policies; analyze variances and maintain a close watch on the daily house count. Monitor budgets and payroll records and review financial transactions to ensure appropriateness. Conduct ongoing analysis of processes for continuous improvement/efficiency. Coach and support Front Office Team to effectively manage occupancy, guest service, and controllable expenses. Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results. Balance cost controls with exceptional guest service and associate satisfaction. Maintain STRICT key controls and safety and security standards. Ensure compliance with Colwen Hotels policies and procedures and Federal & State Labor laws. Perform other duties, as assigned, to meet business needs. Requirements: Two-year college degree or equivalent hospitality experience. Previous brand experience highly desirable. Strong leader of people. Superior interpersonal and customer service skills. Reliable with the ability to multi-task and work under pressure. Excellent verbal and written communication skills. Intermediate to advanced computer skills. Familiar with common computer software programs. Must be willing to work varied hours including nights, weekends, and holidays. We’ve got you covered: Benefits & Perks Medical Insurance with Company-Funded HRA. Vision Insurance. Flexible Spending Accounts. Wide-Array of Supplemental Insurance Offerings. Paid Time Off Programs. Employee Assistance Program. 401K Plan – Traditional & Roth Options with Employer Match. Hotel Discount Travel Program for Associates & Family. Exclusive Associate Discounts – Travel, Entertainment, & Retail. Training and Development Programs. Colwen Hotels is an equal opportunity employer. EEO M/F/D/V #J-18808-Ljbffr
-
Front Desk Supervisor
2 days ago
Boston, United States Aimbridge Hospitality Full timeJob Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3 years of...
-
Front Desk Supervisor
2 months ago
Boston, United States The Dagny Full timeJob Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...
-
Front Desk Supervisor
5 months ago
Boston, United States The Boxer Full timeOverview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...
-
Front Desk Manager
1 month ago
Boston, United States MSCCN Full timeAdditional Information Available Overnight Shift Job Number 24181094 Job Category Rooms & Guest Services Operations Location Sheraton Boston Hotel, 39 Dalton Street, Boston, Massachusetts, United States Schedule Part-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and...
-
Front Desk Agent
1 month ago
Boston, United States Courtyard by Marriott Full timeCourtyard by Marriott - JobID: 52D9F063ADD4BA5D03162DDDBF23F6D0 [Guest Service / Concierge] As a Front Desk Agent at Courtyard by Marriott, you'll: Greet guests warmly and provide exceptional customer service; Check guests in and out efficiently, ensuring accuracy of information; Handle guest inquiries and resolve complaints promptly and professionally;...
-
Full Time Front Desk
1 month ago
Boston, United States Club Quarters Full timeReports directly to the Senior Guest Service Manager. The Guest Experience Manager is responsible for providing high-quality customer service to all guests while handling the front desks' responsibilities and other duties as requested by the Senior Guest Service Manager. This position is Full time and flexible. Specific Duties Provides optimal guest...
-
Front Desk Representatives
1 day ago
Boston, United States Ophthalmic Consultants Of Boston Full timeOphthalmic Consultants of Boston is seeking a Front Desk Representative to join our team. Must be a dependable and motivated team player who is professional, organized, and enjoys working in a fast-paced medical environment. This person would be scheduled to work in our office. We have an opening for full time Monday-Friday between 7:00 am 5:30...
-
Front Desk Agent
6 months ago
Boston, United States AccorHotel Full timeCompany Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins...
-
Front Desk Representatives
3 weeks ago
Boston, United States Ophthalmic Consultants Of Boston Full timeOphthalmic Consultants of Boston is seeking a Front Desk Representative to join our team. Must be a dependable and motivated team player who is professional, organized, and enjoys working in a fast-paced medical environment. This person would be scheduled to work in our office. We have an opening for full time Monday-Friday between 7:00 am 5:30 pm....
-
Front Desk Coordinator
2 weeks ago
Boston, United States Robert Half Full timeJob DescriptionJob DescriptionWe are providing a long term contract employment opportunity in the Healthcare, Hospitals, and Social Assistance industry in BOSTON, Massachusetts, United States. We are seeking a Front Desk Coordinator to join our team. This role involves a variety of tasks including Administrative Assistance, Answering Multi-Line Phone System,...
-
Front Desk Administrator
4 months ago
Boston, United States Suffolk Construction Full timeAs a national leader in the construction industry, Suffolk is redefining what it means to build. We challenge the status quo every day by gathering the people, innovations, and partnerships that can explore and go after new ways to do our jobs. Our f Front Desk, Administrator, Office Administrator, Business Partner, Office Assistant, Business Services,...
-
Front Desk Agent
2 months ago
Boston, United States HYATT Hotels Full timeHyatt Hotels - 54-68 Devonshire Street [Guest Service / Concierge] As a Front Desk Agent at Hyatt Hotels, you'll: Greet and register the guest, provide outstanding guest service during their stay, and settle the guest's account upon completion of their stay; Register guests making and modifying reservations; Perform hotel operator and concierge duties;...
-
Front Desk Associate
1 day ago
Boston, United States Colwen Hotels Full timeOperate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure. Provide exceptional guest service Efficiently manages the operations of the front desk, ensure check in and Hotel, Front Desk Associate, Front Desk, Associate Learn More
-
Front Desk Agent
6 months ago
Boston, United States The Newbury Boston Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Jimmy Fund Clinic Front Desk Coordinator
4 weeks ago
Boston, United States MSCCN Full timeThe Jimmy Fund Front Desk Clinic Coordinator reports to the Scheduling Supervisor in pediatrics and is responsible for timely completion and accuracy of assigned daily tasks. These functions include, but are not limited to, staffing the Jimmy Fund Clinic Front desk, liaising among patients/families/providers/leadership; utilizing institutional and technical...
-
Front Desk Downtown Boston
1 day ago
Boston, United States BSPOKE Studios Full timeAt B/SPOKE, we believe fitness should be inspiring, rewarding, and complementary to all the rest of life's pursuits. For many of us, it's a form of therapy – a way to forget yesterday, take back today, or change tomorrow. Our approach is holistic, on and off the bike, helping our community find a sustainable path to better health and personal growth. We...
-
Front Desk Agent
3 months ago
Boston, United States Boston Harbor Hotel Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Front Desk Concierge
2 weeks ago
Boston, United States Gensler Full timeThis person will be the first point of contact for our clients, vendors, and staff. The person represents Gensler values and professionalism and demonstrates our high level of client service. The ideal candidate is passionate about communication and Administrative Assistant, Concierge, Front Desk, Administrative, Office Assistant, Studio Coordinator
-
Front Desk Concierge
2 weeks ago
Boston, United States Gensler Full timeThis person will be the first point of contact for our clients, vendors, and staff. The person represents Gensler values and professionalism and demonstrates our high level of client service. The ideal candidate is passionate about communication and Administrative Assistant, Concierge, Front Desk, Administrative, Office Assistant, Studio Coordinator
-
Front Desk Agent
6 months ago
Boston, United States Westin Boston Seaport District Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...