Event Operations Manager

3 days ago


Boston MA United States Encore Global Full time

Position Overview

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.

Key Job Responsibilities

Operations Management
  1. Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
  2. Provides direct supervision of team members including scheduling and time keeping.
  3. Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges.
  4. Ensures that daily equipment sheets are updated and properly completed.
  5. Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
  6. Attends BEO, Pre-Cons, and pre-production meetings as needed.
  7. Delegates tasks as appropriate.
Customer Service
  1. Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.
  2. Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling.
  3. Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors. Mentors Technicians to also provide this superior level of customer service.
  4. Meets with guests’ onsite to ensure that their needs are met and the equipment setup is working properly.
  5. Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
People Development & Training
  1. Promotes and reinforces a positive working environment centered on Encore core values.
  2. Hire, develop, lead and motivate a talented team of technicians and operational support staff.
  3. Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.
  4. Manage human resource related issues including performance management, salary administration and training and development.
  5. Effectively utilizes applicable company computer systems and software programs and ensures team members are properly trained.
  6. Registers and recommends team members for additional training opportunities as needed.

Job Qualifications

  1. High School Diploma is required. Bachelor’s degree is preferred.
  2. 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience.
  3. Experience leading workflow and team members.
  4. Working knowledge of audio visual equipment in a live show environment.
  5. Proficiency with the use of computer hardware.
  6. Proficiency with computer software and programs, including the Internet and Microsoft Office.
  7. Effective leadership abilities and customer satisfaction focus.

Competencies

  1. Deliver World Class Service
  2. Hospitality
  3. Ownership
  4. Do The Right Thing
  5. Manages Ambiguity
  6. Drive Results
  7. Directs Work
  8. Achieves Goals
  9. See The Big Picture
  10. Financial Acumen
  11. Value People
  12. Builds Effective Teams

Work Environment

Hotel work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

#J-18808-Ljbffr

  • TX, United States Allied Universal® Event Services Full time

    Event Operations SpecialistWe are seeking a highly motivated and experienced Event Operations Specialist to join our team in Austin, TX. This is a full-time position that offers a competitive salary of $65,000 per year, plus benefits.About the RoleThe Event Operations Specialist will be responsible for overseeing the day-to-day operations of events at an...


  • Boston, MA, United States AMCS Group Full time

    Sustainability that means business Who we are: Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future. What we do: Our innovative SaaS...

  • Sr. Event Manager

    4 days ago


    Boston, MA, United States Nth Degree Full time

    Working at Nth Degree, we don’t merely manage trade shows, exhibits, and events. Our job is to craft experiences that help build stronger brands—and we relish it. Live events are back, and we are busier than ever! Due to massive growth, we are looking to add a Sr. Event Manager who will have a focus on housing to Nth Degree’s corporate events team....

  • Event Producer

    2 months ago


    Boston, MA, United States MassMutual Full time

    Event Producer - Event/Conference ConsultantEvent and Conference Management TeamFull-Time HybridBoston, MA or Springfield, MAThe Opportunity MassMutual is hiring for the role of an Event/Conference Producer. In partnership with the team lead, you will provide a consistent planning approach across all events by consulting with internal lines of business to...

  • Events Manager

    1 week ago


    Boston, United States Zelis Healthcare, LLC Full time

    Marketing Events ManagerThe Marketing Events Manager is an experienced event marketing professional who is responsible for supporting the strategic planning and execution of segment specific events and association memberships, with a specific focus on industry events, tradeshows and sponsorships. In this role, the successful candidate will be strategic, data...


  • Boston, MA, United States EPIP Full time

    Development (Associate or Manager) – Communications and Events Focus Posted on August 22, 2024 BTGB is currently seeking a motivated and talented individual to join the Development team with a focus on Events and Communications. This individual will play a critical role in the organization’s development function as we expand our reach, programmatic...

  • Event Manager

    2 months ago


    Boston, United States Gourmet Caterers, Inc. Full time

    Job DescriptionJob DescriptionDo you have a passion for excellence and desire to produce once-in-a-lifetime events? A curious mind and a desire to cultivate relationships? Do you possess the ability to engage customers and leave a lasting impression? If this sounds like you, we have a place for you!Principal Duties, Responsibilities, and Goals:Performs event...


  • Boston, MA, United States Harvard Club of Boston Full time

    Exciting Opportunity to Join the Harvard Club of Boston Team!Are you passionate about creating unforgettable member experiences? Do you thrive in dynamic environments where no two days are the same? The Harvard Club of Boston is seeking an enthusiastic and detail-oriented Member Events Coordinator to join our team. This role is your chance to help plan and...


  • Boston, MA, United States Tbwa ChiatDay Inc Full time

    Position Overview Brightcove is seeking a visionary and results-driven Director, Event Production to lead the planning, execution, and innovation of our in-person, hybrid, and virtual events, as well as video-based projects within our digital marketing ecosystem. Reporting to the VP Corporate Communications & Brand, in this strategic and hands-on role, you...


  • Miami, FL, United States Atlas Event Rental Full time

    Who We Are? Atlas Event Rental has been the leading luxury event rental company in South Florida for over 40 years. With locations in Boynton Beach, Miami, and Stuart, we are seeking a Linen Supervisor to join our growing team! What We Offer? At Atlas Event Rental, we value our employees and are committed to providing a comprehensive benefits package to...


  • Boston, MA, United States Informa Connect Limited Full time

    Full-time Company Description Informa Markets, a division within Informa, creates global platforms for industries. We organize over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also...


  • Boston, MA, United States MBO Partners Full time

    Marketing Events Support Specialist - ContractLocation: Hybrid - Downtown Boston (onsite Tues-Thurs weekly with flexibility to work in the office Mon & Fri as needed) Description: Our client is a fantastic business that does amazing things. Unlike many consulting firms, we act as an engine of growth, boosting our client's revenues and profits - faster,...


  • Boston, MA, United States MBO Partners Full time

    Marketing Events Support Specialist - ContractLocation: Hybrid - Downtown Boston (onsite Tues-Thurs weekly with flexibility to work in the office Mon & Fri as needed) DescriptionOur client is a fantastic business that does amazing things. Unlike many consulting firms, we act as an engine of growth, boosting our client's revenues and profits - faster, better,...


  • Boston, United States Allspring Global Investments Full time

    DescriptionElevate Your CareerWork where your ideas have impact COMPANYAllspring Global Investments is a leading independent asset management firm that offers a broad range of investment products and solutions designed to help meet clients‘ goals. At Allspring, our vision is to inspire a new era of investing that pursues both financial returns and positive...


  • Waltham, MA, United States Constant Contact Full time

    At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business...


  • Boston, MA, United States Alignable Events Group Full time

    Who we are: We believe that small businesses are stronger together and we’re looking for people who are passionate about our mission. Alignable is a remote-first, mission-driven Series C (and profitable) growth stage startup on a mission to bring together small business owners from across the globe to help them gain competitive advantage so they can...

  • Events Manager

    3 days ago


    Denver, CO, United States Marriott International Full time

    JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from...

  • Events Manager

    4 days ago


    Denver, CO, United States CBST Adventures Full time

    Recruitment for the Events Manager position is currently paused while we review qualified applicants. Thank you for your interest and revisit this page for further updates. Do you want a job where people say, “You are living the dream!”…? Do you want to work on incredibly cool adventure experiences in the Rocky Mountain region…? Do you want to be...


  • Bel Air, MD, United States Harford Community College Full time

    Reporting to the Director of Events & Conferencing/General Manager, the Assistant Manager, Arena Events & Operations supports event logistics and planning for the Arena. Key responsibilities include venue rental sales, event planning and management, event coverage, scheduling, and daily venue operations. This role requires excellent customer service to...

  • Events Manager

    4 days ago


    Minneapolis, MN, United States Adtalem Global Education Inc Full time

    Company Description About Adtalem Global Education Adtalem Global Education is a national leader in post-secondary education and a leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health,...