Media Riders Inc. | DocuCare Associate
1 week ago
**ONSITE*** 8-5PM
Job description below:
Position is for DocuCare Rep – this is new contract supporting our client, 1-2 years relevant experience resolving customer and equipment printing issues
Requirements:
EDUCATION: Minimum High School diploma or equivalent - Education verified.
- IT experience
- Understand SLA and ability to create reports and perform analysis
- Technical ability, Team player, customer service skills and ability to train end users.
Roles and Responsibilities:
The DocuCare Rep consults with clients on printer issues they are experiencing and provide the most efficient way to resolve any problems/issues with the device. The DCA will perform the following tasks:
- Respond to any tickets, emails, or received phone calls by clients within 30 min.
- Manage supply and service escalations.
- Monitor XSM & FMP for open/unresolved issues and follow up appropriately.
- Respond to Client Help Desk tickets using the Yes/No Technology
- Ensure SLAs are consistently met monthly.
- Escalate unresolved calls to the HD in a timely manner for 2nd level support.
- Resolve all requests in a timely matter.
- Add/Remove/Update printers to the contract following the MACD (Move, Add, Change, Delete) Process
- Educate clients on a need-to-know basis.
- Remove hard drives as required.
- Track and labeling of assets.
- Provide daily, monthly, and quarterly reporting in Excel and or PowerPoint as stated in Task Order
- Collect meter reads for in Client scope devices.
- Serve as primary point of contact for all equipment, support, and service.
- Order supplies through the Help Desk
- Place service call for Client Devices when needed.
- Notify Client Onsite SDM via email when you arrive at work and when you close for the day.
- Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications
- Break-fix activities account for 70% of role responsibilities.
- Provide IP address support
- Perform basic equipment problem diagnosis
- Point of contact for equipment removal and delivery for onsite support
- Contact service as required (Xerox and 3rd party)-
Standard background check and drug screen is required.
Education verification is needed if secondary education is required.
Additional background check clearance will be required by the client.
-
DocuCare Associate
1 week ago
Philadelphia, United States Media Riders Inc. Full time**ONSITE*** 8-5PM Job description below: Position is for DocuCare Rep – this is new contract supporting our client, 1-2 years relevant experience resolving customer and equipment printing issuesRequirements:EDUCATION: Minimum High School diploma or equivalent - Education verified.IT experienceUnderstand SLA and ability to create reports and perform...
-
DocuCare Rep
2 days ago
Philadelphia, United States MRI Full timeJob DescriptionJob Description**ONSITE*** 8-5PM Job description below: Position is for DocuCare Rep – this is new contract supporting our client, 1-2 years relevant experience resolving customer and equipment printing issuesRequirements:EDUCATION: Minimum High School diploma or equivalent - Education verified.IT experienceUnderstand SLA and ability to...
-
DocuCare Rep
2 days ago
Philadelphia, United States MRI Full timeJob DescriptionJob Description**ONSITE*** 8-5PM Job description below: Position is for DocuCare Rep – this is new contract supporting our client, 1-2 years relevant experience resolving customer and equipment printing issuesRequirements:EDUCATION: Minimum High School diploma or equivalent - Education verified.IT experienceUnderstand SLA and ability...
-
Associate Director, Media Planning
4 weeks ago
Philadelphia, United States Klick Full timeAbout Klick Health Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we're still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who...
-
Associate Director, Strategy
2 weeks ago
philadelphia, United States Publicis Health Media Full timePHM is the leading health media agency in the US. We are designed for—and dedicated to—delivering best-in-class solutions that connect people with meaningful health and wellness solutions every day. Guided by our genuine passion for health and wellness, our work across the entire media ecosystem helps real patients navigate the most pivotal moments of...
-
Associate Director, Strategy
2 weeks ago
philadelphia, United States Publicis Health Media Full timePHM is the leading health media agency in the US. We are designed for—and dedicated to—delivering best-in-class solutions that connect people with meaningful health and wellness solutions every day. Guided by our genuine passion for health and wellness, our work across the entire media ecosystem helps real patients navigate the most pivotal moments of...
-
Associate Director, Strategy
2 weeks ago
Philadelphia, United States Publicis Health Media Full timePHM is the leading health media agency in the US. We are designed for—and dedicated to—delivering best-in-class solutions that connect people with meaningful health and wellness solutions every day. Guided by our genuine passion for health and wellness, our work across the entire media ecosystem helps real patients navigate the most pivotal moments of...
-
Director of Social Media Strategy
1 month ago
Philadelphia, Pennsylvania, United States Audacy, Inc. Full timeJob Title: Director, Local Content Marketing and Social StrategyAt Audacy, Inc., we are seeking a highly skilled and experienced Director to lead our local content marketing and social strategy efforts. As a key member of our team, you will be responsible for developing and implementing innovative content marketing and social media strategies that drive...
-
Associate Director of Paid Media
2 days ago
Philadelphia, United States Hybrid Full timeAssociate Director of Paid Media Location: PhiladelphiaUnrivalled career progression opportunities with the view to being our US Digital department leadWork for a global market leader with new offices in the heart of PhiladelphiaInternal mobility options and established career pathsSupporting the senior leadership team in Philadelphia in growing Hybrid’s...
-
Retail Sales Associate
6 months ago
Philadelphia, United States Comoto Full timeCompany Description$18.00 - $21.00 / hour Comoto Holdings is America's largest and fastest-growing omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of powersports enthusiasts across the globe. Comoto's brands, RevZilla, Cycle Gear, J&P Cycles, REVER, and Common Tread, deliver premium products,...
-
Media Operations Coordinator
4 weeks ago
Philadelphia, Pennsylvania, United States 160over90 Full timeAbout 160over90At 160over90, we're passionate about delivering exceptional results for our clients. As a Media Operations Manager, you'll play a critical role in ensuring the smooth execution of our media plans.The Role and ResponsibilitiesThe Media Operations Manager is responsible for assisting the Media team in scheduling and resourcing media plans,...
-
philadelphia, United States Hybrid Full timeAssociate Director of Paid Media Location: PhiladelphiaUnrivalled career progression opportunities with the view to being our US Digital department leadWork for a global market leader with new offices in the heart of PhiladelphiaInternal mobility options and established career pathsSupporting the senior leadership team in Philadelphia in growing Hybrid’s...
-
Media Operations Manager
4 weeks ago
Philadelphia, United States 160over90 Full timeWho We Are: 160over90 is a full-service cultural marketing agency. An integrated part of the Endeavor network, which includes entertainment agency WME and sports, fashion and events leader IMG, 160over90's cultural insight, access and influence helps brands stay connected to what their consumers care about most. With offices in seven countries around the...
-
Content and Events Strategist
2 weeks ago
Philadelphia, United States NAPCO Media Full timeNAPCO Media (www.napco.com), a subsidiary of PRINTING United Alliance, is a fast-paced B2B media organization serving the printing, retail, travel and hospitality and nonprofit industries. We specialize in the creation and cross-channel distribution of exceptional content on print and digital platforms such as newsletters, magazines, podcasts, social media,...
-
Account Executive
3 months ago
Philadelphia, United States Salem Media Group, Inc Full timeOverview: Salem Media - Philadelphia offers an exceptional opportunity for a multi-media Account Executive. We are looking for a highly motivated sales professional to join our growing digital and broadcast radio sales team. The individual who is hired will sell our multi-media marketing solutions including radio, digital and event sales to local and...
-
Senior Analyst, Media Technology
4 weeks ago
Philadelphia, United States Publicis Groupe Full timeCompany Description PHM is the leading health media agency in the US. We are designed for—and dedicated to—delivering best-in-class solutions that connect people with meaningful health and wellness solutions every day. Guided by our genuine passion for health and wellness, our work across the entire media ecosystem helps real patients navigate the most...
-
Account Executive
3 months ago
Philadelphia, United States Salem Media Group, Inc Full timeOverview: Salem Media - Philadelphia offers an exceptional opportunity for a multi-media Account Executive. We are looking for a highly motivated sales professional to join our growing digital and broadcast radio sales team. The individual who is hired will sell our multi-media marketing solutions including radio, digital and event sales to local and...
-
Commercial Audio Visual Installation Technician
1 month ago
Philadelphia, United States Mondo Media Solutions Full timeMondo Media Solutions is a full-service A/V integration company based in Philadelphia, PA, with flexibility for some remote work. Specializing in system design, engineering, installation, maintenance, and live event production, we provide custom solutions for audio, video, lighting systems, video surveillance, and access control across various...
-
Commercial Audio Visual Installation Technician
1 month ago
philadelphia, United States Mondo Media Solutions Full timeMondo Media Solutions is a full-service A/V integration company based in Philadelphia, PA, with flexibility for some remote work. Specializing in system design, engineering, installation, maintenance, and live event production, we provide custom solutions for audio, video, lighting systems, video surveillance, and access control across various...
-
Commercial Audio Visual Installation Technician
1 month ago
philadelphia, United States Mondo Media Solutions Full timeMondo Media Solutions is a full-service A/V integration company based in Philadelphia, PA, with flexibility for some remote work. Specializing in system design, engineering, installation, maintenance, and live event production, we provide custom solutions for audio, video, lighting systems, video surveillance, and access control across various...