Customer Care Coordinator
3 months ago
Jackson + Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to provide quality patient care.
The Customer Care Coordinator is accountable for all functions through the initial review of provider information (physician, advanced practice nurse, and allied health providers) and acts as an evaluator for the Customer Care Department preceding the Privileging, Verifications, Licensing, and Service Coordinator processes. The Customer Care Coordinator is responsible for data entry, mapping, and other pre‐screening responsibilities. This can include working on primary source verifications, references, data collection and data entry. The Customer Care Coordinator is ultimately responsible for securing provider and client information up front allowing for a quicker and smoother process for the customer.
Additional Details:
- Pre‐population of CVs and provider information received into the company database.
- Requesting, collecting, and/or mapping of client applications received into the company database.
- Outreach to the providers office for discrepancy and missing information.
- Work with provider or group by phone, email, or mail regarding Onboarding status
- Assists and develops contact sheets for provider’s previous work history, insurance coverage.
- Develops and implements the Company’s Customer Care strategies, working with all specialty teams in the company.
- Communicates with clients via phone and/or email in order to determine preferences and maintain database checklists.
- Reviewing and understanding trends to maintain the department’s success.
Here’s Why The Atlanta Journal-Constitution Ranks Jackson + Coker A Top 10 Mid-Sized Workplace:
Career longevity
Jackson + Coker is a nationally known and highly respected, industry-leading organization known for quality and service with a strong national and local presence. You will be working in an industry that will withstand the test of time in a prestigious field.
State-of-the-art facilities
Our beautiful corporate headquarters is equipped with a gym including exercise classes and a personal training staff, full-length pool and locker rooms with a sauna and steam room; several onsite restaurants at 25% off for associates; Starbucks; miniature golf course and game room; nail salon; dry cleaning and car wash services. Associates enjoy the convenience of our onsite health clinic where they as well as their families can be seen by a Physician or a Nurse Practitioner at no cost and receive free prescriptions. Our childcare and virtual learning support is a huge bonus to our associates with growing families. All associates are eligible for an array of benefits including medical, dental, vision, disability and life insurance to name a few. We also have a company sponsored 401K plan with company matching funds.
Training
In-depth orientation and ongoing training will prepare you to succeed in this key role.
Culture
Associate-led philanthropic committees support the causes important to our associates. Associate Networking Groups including the People of Color, Women's and PRIDE Networks. We are a mission-focused company that celebrates diversity and is committed to creating an inclusive environment for all of our associates.
Requirements:
- Excellent customer service and organizational skills.
- Must be able to work under pressure and sustain a fast paced work environment.
- Building trust and respect with partners by consistently exceeding quality expectations.
- Ability to multitask and have a strong sense of urgency and time management skills.
- Work independently and collaboratively as a team player.
- Able to shift focus and direction quickly.
- Clearly communicate issues to management.
- Strong verbal and written communication skills.
- Knowledge of Microsoft Word, Excel and Outlook.
- Bachelor’s degree preferred and/or relevant experience.
- Credentialing or physician licensing experience preferred.
- Privileging/enrollment experience preferred.
EEO Statement
Jackson + Coker is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.
-
Customer Care Coordinator
3 months ago
Alpharetta, United States Jackson + Coker Full timeJackson + Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to provide quality patient care. The Customer Care Coordinator is accountable for...
-
Customer Care Coordinator
3 months ago
Alpharetta, United States Jackson + Coker Full timeJackson + Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to provide quality patient care.The Customer Care Coordinator is accountable for...
-
Construction Customer Care Coordinator
6 days ago
Alpharetta, United States Toll Brothers Full timeToll Brothers, Americas Luxury Home Builder, seeks a Customer Care Coordinator to work in our divisional office in Alpharetta, Georgia. This person will help deliver quality homes to buyers and provide prompt, efficient, quality service to homeowner Care Coordinator, Customer Care, Construction, Coordinator, Retail
-
Customer Care Coordinator
4 weeks ago
alpharetta, United States Jackson + Coker Full timeJob SummaryJackson and Coker is a top healthcare staffing firm with a nationwide reach, specializing in locum tenens, locums-to-permanent, and telehealth staffing. We work with healthcare organizations of all sizes to find the right physicians and advanced practitioners to provide quality patient care.The Customer Care Coordinator plays a crucial role in the...
-
Customer Care Specialist
3 months ago
Alpharetta, United States Jackson Healthcare Family of Companies Full timeCoordinating and Sending Clinician Travel Arrangements and Facilitating Vendor Set-up - 80%Serves as liaison between clinicians and travel team for all aspects of clinician travel throughout return assignments. Communicates with clients and clinician Customer Care, Specialist, Salesforce, Customer Service, Client Relations, Travel, Retail, Healthcare
-
Customer Care Representative
1 week ago
Alpharetta, United States PrideStaff Full timeCustomer Care RepresentativeShifts: 12pm - 8pm - Monday - Friday or Saturday - Wednesday Pay Rate: $18/hour Experience: Previous experience in similar work environment. Customer Care Representative Job Summary: Respond to customer inquiries via phone and email correspondence. Resolve customer concerns and complaints in a timely and efficient manner....
-
Customer Care Intern
3 weeks ago
Alpharetta, United States Jackson Healthcare Family of Companies Full timeJackson Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians an Customer Care, Intern, Healthcare, Staffing, Care Coordinator, Associate, Retail
-
Patient Care Coordinator
4 weeks ago
Alpharetta, United States LanceSoft Full timeJob SummaryAs a Patient Care Coordinator at LanceSoft, you will play a vital role in ensuring seamless patient care experiences. Your primary responsibility will be to process Game Ready Direct orders, completing all required tasks set forth for the Game Ready Direct order management process. This involves verifying all order information, including patient...
-
Customer Care Intern
2 days ago
Alpharetta, United States Jackson + Coker Full timeOverview Jackson and Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to provide quality patient care. This is a dynamic internship...
-
Patient Care Coordinator
6 months ago
Alpharetta, United States LanceSoft Full timeTitle: Patient Care Coordinator Location: lpharetta GA 30004 Duration: 12+ months Description: "Essential Duties and Responsibilities: Process Game Ready Direct orders, completing all required tasks set forth for the Game Ready Direct order management process. Build sustainable relationships and trust with patients and sales team through open and interactive...
-
Patient Care Coordinator
2 months ago
Alpharetta, United States LanceSoft Full timeTitle: Patient Care CoordinatorLocation: lpharetta GA 30004Duration: 12+ months Description: "Essential Duties and Responsibilities: Process Game Ready Direct orders, completing all required tasks set forth for the Game Ready Direct order management process. Build sustainable relationships and trust with patients and sales team through open and interactive...
-
Patient Care Coordinator
4 weeks ago
Alpharetta, GA, United States LanceSoft Full timeJob Title: Patient Care CoordinatorAt LanceSoft, we are seeking a highly skilled Patient Care Coordinator to join our team. As a key member of our organization, you will play a vital role in ensuring the highest level of patient satisfaction and care.Key Responsibilities:Process Game Ready Direct orders, completing all required tasks set forth for the Game...
-
Customer Care Intern
4 weeks ago
Alpharetta, United States Jackson Healthcare Family of Companies Full timeProvide support to the Customer Care Team - Organized, detailed-oriented and motivated to complete work with minimal supervision - Create excel spreadsheets, scan documents, mail, email and/or fax documents, as requested - Perform and oversees specif Customer Care, Intern, Retail, Healthcare
-
Construction Customer Care Representative
4 weeks ago
Alpharetta, United States Toll Brothers Full timeToll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Alpharetta, Georgia. What is the opportunity? The Customer Care Representative works closely with hom Customer Care, Representative, Construction, Customer Service, Retail
-
Sales Coordinator
5 days ago
Alpharetta, United States Ontex Full timeOntex is a leading international personal hygiene group. We engineer and make high quality products for Baby Care, Feminine Care and Adult Care and are the partner of choice for consumers, retailers, and institutional and private healthcare providers around the world. We distribute in more than 110 countries through leading retailer private labels, as well...
-
Sales Coordinator
7 days ago
alpharetta, United States Ontex Full timeOntex is a leading international personal hygiene group. We engineer and make high quality products for Baby Care, Feminine Care and Adult Care and are the partner of choice for consumers, retailers, and institutional and private healthcare providers around the world. We distribute in more than 110 countries through leading retailer private labels, as well...
-
Sales Coordinator
6 days ago
alpharetta, United States Ontex Full timeOntex is a leading international personal hygiene group. We engineer and make high quality products for Baby Care, Feminine Care and Adult Care and are the partner of choice for consumers, retailers, and institutional and private healthcare providers around the world. We distribute in more than 110 countries through leading retailer private labels, as well...
-
Customer Service Liaison
4 weeks ago
Alpharetta, United States Jackson Healthcare Family of Companies Full timeAs a key member of the Jackson Healthcare Family of Companies, the Customer Care Specialist plays a vital role in coordinating clinician travel arrangements and facilitating vendor set-up. This position serves as a liaison between clinicians and the travel team, ensuring seamless communication and efficient travel planning throughout return assignments.Key...
-
Customer Care Manager II
2 weeks ago
Alpharetta, United States Pulte Group, Inc. Full time* BUFORD AREA* PRIMARY RESPONSIBILITIES * Conduct in-person homeowner assessments on an as needed basis. * Determine if corrective work order is needed. * Lead root-cause analysis. * Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator. * Manage trades to completion of service requests to...
-
Customer Care Manager II
5 days ago
Alpharetta, United States Pulte Group, Inc. Full time* LAWRENCEVILLE AREA* PRIMARY RESPONSIBILITIES * Conduct in-person homeowner assessments on an as needed basis. * Determine if corrective work order is needed. * Lead root-cause analysis. * Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator. * Manage trades to completion of service requests to...