Patient Care Coordinator

4 weeks ago


Alpharetta GA, United States LanceSoft Full time
Job Title: Patient Care Coordinator

At LanceSoft, we are seeking a highly skilled Patient Care Coordinator to join our team. As a key member of our organization, you will play a vital role in ensuring the highest level of patient satisfaction and care.

Key Responsibilities:
  • Process Game Ready Direct orders, completing all required tasks set forth for the Game Ready Direct order management process.
  • Build sustainable relationships and trust with patients and sales team through open and interactive communication.
  • Manage large amounts of outbound and inbound calls required for order processing and follow-up.
  • Verify all order information including patient demographics and other critical order information.
  • Verify ICD-10 codes.
  • Validate prescriptions.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Coordinate with other departments as needed for order processing.
  • Consistently meet rush and non-rush order deadlines and maintain accurate notes in DME+ for all order interactions.
  • Handle patient complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow Patient Care communication procedures, guidelines, and policies.
  • Identify and assess patient needs to achieve satisfaction.
  • Alert supervisor to any issues or escalations needed throughout the workday.

Requirements:
  • 2 years minimum experience in Customer Service or direct to Patient Service.
  • Proven customer or patient support experience or experience as a Customer Service or Patient Services Representative.
  • Strong phone contact handling skills and excellent communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Ability to independently problem solve and function well in a team atmosphere.
  • Ability to walk through processes with patients.
  • Thrives in a fast-paced environment with the ability to adapt to change.
  • High school diploma.

Preferred Qualifications:
  • Spanish (Written and verbal).
  • AA degree or actively pursuing a degree.
  • Experience with SAP or another ERP software.
  • Experience in or other CRM software.
  • Proficiency in Microsoft Outlook.
  • Knowledgeable in Excel.
  • Other Customer Service Skills (order services, logistics/shipping knowledge).
  • Advanced written, verbal communication skills, and interpersonal communication skills.


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