Patient Care Coordinator

7 months ago


Alpharetta, United States LanceSoft Full time
Title: Patient Care Coordinator
Location: lpharetta GA 30004
Duration: 12+ months


Description:
"Essential Duties and Responsibilities:
  • Process Game Ready Direct orders, completing all required tasks set forth for the Game Ready Direct order management process.
  • Build sustainable relationships and trust with patients and sales team through open and interactive communication.
  • Manage large amounts of outbound and inbound calls required for order processing and follow-up.
  • Verify all order information including patient demographics and other critical order information.
  • Verify ICD-10 codes.
  • Validate prescriptions.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Coordinate with other departments as needed for order processing.
  • Consistently meet rush and non-rush order deadlines and maintain accurate notes in DME+ for all order interactions.
  • Handle patient complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow Patient Care communication procedures, guidelines, and policies.
  • Identify and assess patient needs to achieve satisfaction.
  • Alert supervisor to any issues or escalations needed throughout the workday.
Your qualifications
Required:
  • 2 years minimum experience in Customer Service or direct to Patient Service
  • Proven customer or patient support experience or experience as a Customer Service or Patient Services Representative
  • Strong phone contact handling skills and excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Ability to independently problem solve and function well in a team atmosphere.
  • Ability to walk through processes with patients.
  • Thrives in a fast-paced environment with the ability to adapt to change.
  • High school diploma

Preferred:
  • Spanish (Written and verbal)
  • AA degree or actively pursuing a degree.
  • Experience with SAP or another ERP software.
  • Experience in Salesforce.com or other CRM software.
  • Proficiency in Microsoft Outlook
  • Knowledgeable in Excel
  • Other Customer Service Skills (order services, logistics/shipping knowledge)
  • Advanced written, verbal communication skills, and interpersonal communication skills "


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