Patient Care Coordinator
7 months ago
Location: lpharetta GA 30004
Duration: 12+ months
Description:
"Essential Duties and Responsibilities:
- Process Game Ready Direct orders, completing all required tasks set forth for the Game Ready Direct order management process.
- Build sustainable relationships and trust with patients and sales team through open and interactive communication.
- Manage large amounts of outbound and inbound calls required for order processing and follow-up.
- Verify all order information including patient demographics and other critical order information.
- Verify ICD-10 codes.
- Validate prescriptions.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Coordinate with other departments as needed for order processing.
- Consistently meet rush and non-rush order deadlines and maintain accurate notes in DME+ for all order interactions.
- Handle patient complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow Patient Care communication procedures, guidelines, and policies.
- Identify and assess patient needs to achieve satisfaction.
- Alert supervisor to any issues or escalations needed throughout the workday.
Required:
- 2 years minimum experience in Customer Service or direct to Patient Service
- Proven customer or patient support experience or experience as a Customer Service or Patient Services Representative
- Strong phone contact handling skills and excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to independently problem solve and function well in a team atmosphere.
- Ability to walk through processes with patients.
- Thrives in a fast-paced environment with the ability to adapt to change.
- High school diploma
Preferred:
- Spanish (Written and verbal)
- AA degree or actively pursuing a degree.
- Experience with SAP or another ERP software.
- Experience in Salesforce.com or other CRM software.
- Proficiency in Microsoft Outlook
- Knowledgeable in Excel
- Other Customer Service Skills (order services, logistics/shipping knowledge)
- Advanced written, verbal communication skills, and interpersonal communication skills "
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