Associate Director, Care Transformation

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position will be an integral member of the Institutional Value team, primarily responsible for providing operations support for Safe Discharge program deployments, optimization, and sustainability.

This role will require direct collaboration with program leadership and market team members for optimal delivery of Institutional Value programs, as assigned. This role is critical to deployment operations, supporting performance monitoring, analysis, and market operator’s satisfaction. In partnership with the Senior Leadership team, responsible for deployment and sustainability functions related to the operational management and impact, and accountable for the timely, effective, and comprehensive support of program needs.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

• Support clinical and operational programming alongside program Directors for defined set of facilities or markets based on member volume or scope of opportunity
• Inform and develop functional, market level and/or site strategy and new program opportunities by providing required diligence (e.g., background research, obtaining data, etc.)
• Owns end to end process for assigned Institutional Value program including access needs, service menu and workflow development, tracking, analysis and performance improvement support to assigned market stakeholders
• Act as functional subject matter expert for Institutional Value programs (e.g., Hospital Safe Discharge, ED Safe Discharge)
• Perform pre-engagement preparations for assigned markets such as identifying and connecting with stakeholders, understanding their population, key players, and prepares materials with those specific nuances in-mind
• Lead facility/market facing conversations and coordinate site visits as needed
• Partners with market to deploy site specific processes
• Supports design and implementation efforts by analyzing business processes, systems and operations in existing market capabilities/systems and informing workflows, arranging/supporting trainings, content production, creating and monitoring trackers
• Participate in development of business strategy for supported programs
• Has a detailed understanding of the status of each program rollout by assigned region/market, and continually leverages internal program plans to ensure plans are on-track
• Identifies and anticipates risks related to each program implementation and clearly communicates/engages Directors to address concerns and mitigate
• Collect and evaluate data/information to identify Clinical Best Practices and improvements
• Works collaboratively with the clinical teams to ensure optimal workflows are in place to ensure effective and efficient outcomes
• Maintain and monitor implemented programs and processes
• Works collaboratively across pillars to inform performance management, reporting and outcomes for national reporting
• Demonstrate proficiency in elements of healthcare operations and strategy, with a strong preference for expertise in mechanisms to reduce total cost of care
• Quantitatively assess gaps in program delivery and build or customize solutions that address those gaps Prevalence and benchmark analysis, performance monitoring, ad hoc analysis to measure ROI and opportunity
• Demonstrate high levels of EQ while engaging stakeholders and colleagues Interact with senior management by providing thoughtful analysis on key decision points to drive initiatives forward

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 5+ years of relevant experience (e.g. consulting, strategy, clinical operations, medical group, health plans, program evaluation, data analytics, data science)
• Proven aptitude for and facility with change management and care transformation processes
• Demonstrated proficiency in consultative skills when addressing complex inquiries from clients, vendors and customers
• Willing and able to travel up to 25%

• Operational experience
• Solid interpersonal and client service skills
• Analytical thinker with ability to perform root cause analysis, prepare and implement action plans, and lead initiatives
• Proven leadership skills and the ability to collaborate across functions and with all levels of the organization and with outside physicians and potential business partners
• Ability to recognize interdependencies of process and how changes impact overall integration efforts
• Highly developed persuasion and influence skills; able to influence without authority
• Demonstrated ability to create, refine and manage new business processes; demonstrated business expertise
• Ability to give and receive thoughtful feedback
• Ability to delegate appropriately
• Demonstrated ability to work effectively at both detail and big-picture levels and to drive projects forward
• Excellent presentation and communication skills (written and verbal)
• Ability and willingness to maintain open and clear communication with teammates, clients, and vendors
• Ability to thrive in an environment of ambiguity and autonomy; flexibility and ability to manage multiple projects, deadlines and multiple priorities in a fast-paced, changing and evolving work environment

• Demonstrated proficiency in consultative skills when addressing complex inquiries from clients, vendors and customers
• Solid interpersonal and client service skills
• Analytical thinker with ability to perform root cause analysis, prepare and implement action plans, and lead initiatives
• Proven leadership skills and the ability to collaborate across functions and with all levels of the organization and with outside physicians and potential business partners
• Ability to recognize interdependencies of process and how changes impact overall integration efforts
• Highly developed persuasion and influence skills; able to influence without authority
• Willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance and skills to foster a positive work environment
• Demonstrated ability to create, refine and manage new business processes; demonstrated business expertise
• Ability to give and receive thoughtful feedback
• Ability to delegate appropriately
• Demonstrated ability to work effectively at both detail and big-picture levels and to drive projects forward
• Excellent presentation and communication skills (written and verbal)
• Ability and willingness to maintain open and clear communication with teammates, clients, and vendors
• Ability to thrive in an environment of ambiguity and autonomy; flexibility and ability to manage multiple projects, deadlines and multiple priorities in a fast-paced, changing and evolving work environment