Desktop Support Technician

2 weeks ago


denver, United States CDW Full time

JOB DESCRIPTION SUMMARY

This role is an intermediate position that provides timely technical assistance to in-office and remote workforce regarding various hardware and software applications.


ESSENTIAL DUTIES

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

· Configure, troubleshoot, install, repair, and resolve issues on various information technology hardware and software applications, including laptops, desktops, and peripherals.

· Manage IT hardware assets according to policy and established procedures.

· Assist with various minimally complex projects, deliverables, and tasks to support IT Client Services and cross-functional projects.

· Manage, track and record activities and work utilizing the ITSM platform and meet established service level objectives.

· Provide intermediate support by addressing complex end-user issues and service requests.

· May perform other duties as assigned.


EDUCATION & EXPERIENCE REQUIREMENTS

This level of knowledge is normally acquired through the completion of a bachelor’s degree in a technology field and/or 6+ years of related experience.


SKILLS:

· Strong technical background and understanding of various endpoint device operating systems and hardware interfaces.

· Thorough knowledge of the Microsoft 365 platform, various other software applications, and the propensity to quickly understand and support new applications with minimum prior exposure.

· Intermediate working knowledge and understanding of networking and/ or telecommunications hardware and software.

· Strong written and oral communication skills.

· Self-motivated and demonstrated patience and overall courteous behavior



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