Denver Human Services Staff IT Desktop Support Technician

4 weeks ago


Denver, United States City and County of Denver Full time

About Our Job

Who We Are

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 13,000 team members who are at the heart of what makes Denver, Denver.

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

The Technology Services Department (TS) of the City and County of Denver use state-of-the-art technologies and methodologies to deliver and improve the systems, applications, and operations to our customers. Technology Services supports the people, agencies, and ideas that make the City and County of Denver a world-class city. The city offers a unique opportunity to work with a diverse business and technology environment on a large scale as we employ more than 13,000 people, of which 9,000+ are daily technology consumers in support of a diverse population over 700,000 Denverites.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $24.50 - $28.00/hour, based on education and experience. We also offer generous benefits for full-time employees which includes but is not limited to:

A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement plan 132 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date

Location

This is a customer-facing position that is 100% in person and will be located at the Richard T. Castro Building at 1200 Federal Boulevard, Denver, CO 80204. The candidate selected for this position will also need to operate a City vehicle and travel to varying locations in the Denver Metro area.

What You’ll Do

As an IT Desktop Support Technician on our team, you will be responsible for supporting hardware and software at Denver’s Department of Human Services. You will work with other technicians to resolve complex desktop issues and document the resolution.

Responsibilities

Install, move, replace, and repair computer hardware and software Document incidents and requests worked in a timely and efficient manner Maintain computerized inventory of equipment and specialized services Support and troubleshoot computer peripherals and mobile devices in a production setting Maintain existing technical procedures, documentation, and operational instructions in our organization’s knowledge base Assist and support remote and on-site staff Coordinate with vendors for warranty repair of technology hardware Communicate effectively with customers and teammates in both written and vocal forms Perform other duties as assigned

What You’ll Bring

Excellent communication and customer service skills Well-rounded knowledge of Microsoft Windows operating system support Experience troubleshooting Microsoft Office Suite applications Experience using Microsoft Endpoint Configuration Manager/System Center Configuration Manager to image computers and deploy software

Minimum Qualifications

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience Requirement: Four (4) years of Information Technology experience performing user support of desktop, legacy systems and/or Information Technology communications systems. Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement. License/Certifications: Requires a valid Driver's License at the time of application. Must obtain Criminal Justice Information Services (CJIS) clearance within the probationary period.

Application Deadline

This posting is expected to stay open until October 27th. Please submit your application as soon as possible.

About Everything Else

Job Profile

CI1659 IT Technician II

To view the full job profile including position specifications, physical demands, and probationary period, click .

Position Type

Unlimited

Position Salary Range

$24.11 - $36.17

Starting Pay

$24.50 - $28.00/hour, based on education and experience

Agency

Technology Services

For information about right to work, click for English or for Spanish.



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