IT Support Technician

3 months ago


Denver, United States Pivotal Solutions Full time

IT Support Technician

Duties and Responsibilities:

  • Actively demonstrate engagement and assuming responsibility for exemplifying our vision and core values.
  • Maintain the highest standards of conduct and integrity in all dealings with or on behalf of the company at all levels inside and outside the organization.
  • Maintain the security, confidentiality, integrity, and accessibility of services and data storage systems.
  • Remediate issues affecting security and compliance through configuration management, patching, updating, and documentation.
  • Assists with and/or leads assigned system and service implementations and upgrade / refresh projects.
  • Identify and resolve hardware and software problems.
  • Evaluate technology products and services as assigned.
  • Maintain and enhance IT documentation library, record activities.
  • Perform additional duties as assigned.

Requirements:

  • Knowledge of Microsoft environment (Windows/Office)
  • Customer service experience
  • Help Desk Experience
  • IT Technical support experience
  • Desktops
  • Peripherals
  • Accessories
  • Networking (basic)
  • Technical certifications
  • Networking & Cybersecurity



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