IT Support Technician
3 months ago
IT Support Technician
Duties and Responsibilities:
- Actively demonstrate engagement and assuming responsibility for exemplifying our vision and core values.
- Maintain the highest standards of conduct and integrity in all dealings with or on behalf of the company at all levels inside and outside the organization.
- Maintain the security, confidentiality, integrity, and accessibility of services and data storage systems.
- Remediate issues affecting security and compliance through configuration management, patching, updating, and documentation.
- Assists with and/or leads assigned system and service implementations and upgrade / refresh projects.
- Identify and resolve hardware and software problems.
- Evaluate technology products and services as assigned.
- Maintain and enhance IT documentation library, record activities.
- Perform additional duties as assigned.
Requirements:
- Knowledge of Microsoft environment (Windows/Office)
- Customer service experience
- Help Desk Experience
- IT Technical support experience
- Desktops
- Peripherals
- Accessories
- Networking (basic)
- Technical certifications
- Networking & Cybersecurity
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