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Help Desk Support Analyst

2 months ago

indianapolis, United States LanceSoft, Inc. Full time

Help Desk Support Analyst

Employee is responsible for answering incoming calls and assisting County Partner users in various aspects of the child support application, ISETS (Indiana Support Enforcement Tracking System). The Business Systems Consultant-Associate reports to the CSB-IT Help Desk Manager.

Provides first and second tier support to end users for INvest, ISETS and Child Support ancillary applications;

Answers end user requests with the ability to identify, diagnose, and respond with a solution in a timely manner;

Basic knowledge of ISETS and Child Support ancillary applications preferred;

Ability to learn Atlassian Jira, Confluence and Service Management tools.