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Senior Product Manager

2 months ago

Rockville, United States 3Clogic Full time

Job Description: Senior Product Manager


Who we are


At 3CLogic, we are big believers that people are our most important assets and winning is a team sport. 3CLogic is a fast-growing, venture-backed SaaS provider with its headquarters in Rockville, Maryland. Some of our roles are local to the main office and others are remote, but we have talented individuals working from everywhere as we continue to build our safety-first, hybrid remote and in-person culture. We care more about what you might bring to our team and where you want to go in your career than where you are located.


We realize you've likely read many job descriptions that look a whole lot like this one. But what we can't put in words is why we would love to hear from you. You've heard the term "living in the gray area," right? Well, a great fit for 3CLogic is someone who wants to live in technicolor. There's never a gray moment here We are all entrepreneurs at heart that believe the possibilities are infinite when you bring your full self to work.


If your interest is piqued, let's chat Rather than tell you, we'd love to show you what makes us special and find a place in our organization where you can thrive.


What we do


Have you ever called a company or organization for help and waited forever on hold only to get to a person who can’t help you? Well, we are the ones that fix that We are a global provider of voice and SaaS solutions to enterprise and Global 2000 organizations. Organizations such as healthcare companies, manufacturing firms, retail behemoths, and leading software firms leverage our technology and services every day. We help customers increase the quality of service to their customers, improve the performance of agents serving customers, and optimize customer communications. We make calling for help a positive experience for everyone


As a strategic ServiceNow and SAP partner, we are paving the way for organizations to digitally transform customer and employee experiences, voice-enabled self-service, remote work, and the application of Artificial Intelligence to drive better customer outcomes. We are growing quickly and are looking for energetic candidates seeking to join a fast-paced company in an exciting market Is that you? If so, please send a copy of your resume and cover letter.


Who we are seeking


The Senior Product Manager will be responsible for strategic planning, development, and management of our CCaaS product offerings. This role requires a good understanding of the contact center industry, customer needs, and the ability to translate those needs into innovative and market-leading products. The ideal candidate will have a strong background in product management, excellent communication skills, and a proven track record of successfully bringing products to market.


Location


Washington D.C. / Maryland / Virginia (hybrid, 1 - 2 office days per week)


In this job you will

  1. Develop and execute product strategy - Participate in the development of the product roadmap and execute the product strategy for CCaaS solutions. Identify market trends, customer needs, and competitive dynamics to drive product innovation. Prioritize product features and enhancements based on business value and customer impact.
  2. Drive product development - Collaborate with cross-functional teams including engineering, design, sales, and marketing to define and deliver product requirements. Ensure timely, quality delivery of product features and enhancements. Manage the product development lifecycle, including requirement defining, specification writing, and user testing.
  3. Bring intense customer focus - Act as the voice of the customer, ensuring that customer needs and feedback are integrated into product development. Conduct market research, customer interviews, and usability testing to gather insights and validate product concepts. Develop and maintain strong relationships with key customers and partners.
  4. Measure and report performance - Define and track key performance indicators (KPIs) to measure product success and impact. Analyze product performance and customer feedback to identify areas for improvement. Report on product performance to senior management and stakeholders.
  5. Develop and support ongoing go-to-market strategies - Work closely with the marketing and sales teams to develop go-to-market strategies and launch plans. Create compelling product messaging and positioning to drive adoption and growth. Provide training and support to sales and customer support teams to ensure product knowledge and effectiveness.

You're a strong fit for this role if you bring

  • Bachelor's degree in science or technical field.
  • 5+ years of product management experience in SaaS.
  • Proven track record of successfully managing and launching products in a fast-paced environment.
  • Deep knowledge of product management best practices.
  • Strong understanding of User Experience (UX) research and design processes.
  • Experience driving analytics and business intelligence to inform product strategy.
  • Effective communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Experience with Agile Scrum methodologies or other commonly used tools.

Skills we love but can also teach you

  • Expertise in the CCaaS or CXM domains.
  • Experience with Atlassian toolset (Jira, Confluence), road mapping tools, and data analytics tools (Pendo, GA).
  • Software development experience using scripting / OO language.
  • Comfort interacting with highly technical development teams in different time zones.

***Important to Note*** Are you second guessing applying to this job? Ask yourself the following questions.

  • Do I work hard?
  • Am I internally motivated?
  • Will I do whatever it takes to get my job done?
  • Do I want to work with a growing, fast-paced organization?
  • Am I organized?
  • Have I crushed it at a customer/client facing role? (Yes, this could mean at a restaurant, a hair salon, or a brick-and-mortar store.)

…..stop doubting yourself Let’s talk


3CLogic, Inc. is an Equal Opportunity/Affirmative Action Employer committed to excellence through diversity. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age, veteran status, or sexual orientation.

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