Director, Debit Card Implementation Manager MA
1 week ago
Job Description:
The Role
In Wealth Cash Solutions Personal Cards, we are embarking on a multi-year journey to improve our debit card program including enhancing our ability to service customers over our live channels, improving the digital experiences (web and mobile), and optimizing our vendor partnership structure. Given the broad and complex nature of the initiative, it requires a central implementation office. The Implementation Team\u00A0 will be responsible for overall delivery and success of the program, oversight across the various workstreams, status updates to senior leadership, and leading/resolving risks and roadblocks. The Implementation Team will work in tight partnership with the existing debit card operations team as well as functional partners across Fidelity s Wealth, Brokerage, and WI Healthcare businesses.
As the Director, Implementation Manager, you will serve as the primary point of contact for internal stakeholders across five workstreams. Primary responsibilities include:
- Define project priorities, ownership, and timelines to ensure timely delivery of overall initiative
- Serve as central point of contact for functional workstreams to raise risks and roadblocks; manage risk and issue resolution process
- Monitor dependencies across workstreams / business units, and influence sequencing of work to ensure efficient project development timelines
- Drive strategy for migration / transition to new operating model
- Establish and maintain project management standards, processes, and tools
- Engage with stakeholders at the cross-functional level
- Oversee the creation, organization, and maintenance of project documentation, including meeting minutes, deadline tracking, and launch timelines\u200B
- Provide administrative support, including scheduling meetings, maintaining calendars, and circulating documentation to other stakeholders of the implementation cohort\u200B
- Work as a collaborative team member and business partner while also taking proactive ownership of bodies of work is critical, autonomously leading on behalf of others while ensuring alignment to a central strategy
- Assist in onboarding process of new members to the initiative team \u200B
The Expertise and Skills You Bring
- 7+ years of complex project management experience
- Excellent attention to detail, organizational skills and project management skills
- Proven success with program management, being the go-to on projects where teams were looking to you for direction & clarity
- Presenting data & analysis to tell a story or influence an audience
- Experience combining data from multiple sources to perform analysis and simplify and synthesize the output
- Proven ability to manage effectively in a fast paced, high pressure and high visibility environment
- Experience working with agile teams and managing the work in the ecosystem is a plus (Jira, Jira Align, Transparency, TBM, Roadmap, etc.)
The Team
Fidelity s Cash Solutions domain has critical building blocks for our customers. Our vision is to expand the role Fidelity can play for our customers in this critical area of their finances, by offering innovative capabilities to serve the spending and saving needs of new and existing customers.
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Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.
Join Us
At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a
Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined. Fidelity s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,
detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.We invite you to Find Your Fidelity at
fidelitycareers.com.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to
accommodations@fmr.com.-
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