Director - Agile Transformation Leader

1 week ago

boston, United States Fidelity TalentSource LLC Full time
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Job Description:

The Role

In Wealth Cash Solutions Personal Cards, we are embarking on a multi-year journey to improve our debit card program including enhancing our ability to service customers over our live channels, improving the digital experiences (web and mobile), and optimizing our vendor partnership structure. Given the broad and complex nature of the initiative, it requires a central implementation office. The Implementation Team\u00A0 will be responsible for overall delivery and success of the program, oversight across the various workstreams, status updates to senior leadership, and leading/resolving risks and roadblocks. The Implementation team will work in tight partnership with the existing debit card operations team as well as functional partners across Fidelity s Wealth, Brokerage, and WI Healthcare businesses.

As workstream lead, you will manage one or more individual workstreams, serving as the accountable person for success of the respective workstream(s). servicing technology), program management, fraud, digital delivery, and operations. p>

  • Ensure successful delivery of your workstream(s), partnering across the Implementation Team as well as with functional teams who will be completing the day-to-day work
  • Plan and deploy appropriate project management tools and practices, such as recurring meeting cadence, status updates, meeting minutes, deadline tracking, timelines
  • Assist the Implementation Leader with the development of launch plans, monitoring implementation timelines, and performing stakeholder management \u200Bfor individual workstreams
  • Support the recruitment and hiring of functional teams by partnering with Implementation Leader as well as functional stakeholders
  • Liaise with functional working teams in regular touchpoints to ensure overall project timeline is met\u200B
  • Assist functional teams in defining requirements for development and deployment of workstream deliverables
  • Derive delivery risk mitigation tactics and broader program decisions using feedback from functional leads\u200B
  • Facilitate effective communication between functional leads, stakeholders, and external partners by managing emails, phone calls, and other correspondences\u200B

The Expertise and Skills You Bring

  • 7+ years of complex project management experience
  • Excellent\u00A0 attention to detail, organizational skills and project management skills
  • Experience combining data from multiple sources to perform analysis and simplify and synthesize the output
  • Presenting data & analysis (likely in PowerPoint) to tell a story or influence an audience
  • Experience combining data from multiple sources to perform analysis and simplify and synthesize the output
  • Proven ability to manage effectively in a fast paced, high pressure and high visibility environment
  • Experience working with agile teams and managing the work in the ecosystem is a plus (Jira, Jira Align, Transparency, TBM, Roadmap, etc.)



    Certifications:

    Company Overview

    Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

    Fidelity s hybrid working model blends the best of both onsite and offsite work experiences. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

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