Senior Implementation Specialist, Payroll

3 days ago

San Francisco, United States ADP, Inc. Full time

ADP is hiring a Sr. Implementation Specialist, Payroll.


• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?


Well, this may be the role for you. Ready to make your mark?

As a Sr. Implementation Specialist, Payroll, you’ll be part of ADP’s dynamic Implementation team, and at the forefront of delivering enterprise-level services such as Payroll, HR, Time and Attendance, and Benefits Solutions to Major and National accounts. As an Implementation Specialist (IS), you’ll take charge of the payroll aspects of setting up the system by diving into analysis, configuration, validation, issue resolution, process training, initial live run support, and provide seamless turnover to Client Services.

You’ll thrive in implementing new business, managing platform conversions, and reconfiguring existing accounts, such as spin-offs. Your goal is to ensure unparalleled client satisfaction and maintain top-tier productivity while handling complex and feature-rich client requirements of medium to large-sized organizations. Your solid project management skills will shine as you navigate the size and intricacies of these high-impact accounts. Join us and make a significant impact

Ready to #MakeYourMark? Apply now

WHAT YOU’LL DO: Responsibilities


What you can expect on a typical day:


• Ensure Quality Implementation: Be responsible for the quality implementation and setup of ADP’s WFN implementation methodology.
• Assess and Configure Needs: Analyze, configure, and understand the client’s Payroll requirements to properly set up the client’s WFN environment.
• Train, Test, and Validate: Conduct training, testing, and validation with the client before participating in the first go-live.
• Manage Client Accounts: Oversee various accounts from project initiation, supporting the client through all phases of the implementation.
• Handle Risks and Escalations: Manage project risks and escalations to resolution.
• Follow Up and Resolve Issues: Provide timely follow-up and resolution of open project-related items.
• Meet Milestones and Deadlines: Ensure project task milestones and due dates are met.
• Achieve Customer Satisfaction: Strive to achieve positive customer satisfaction outcomes.
• Collaborate for Success: Work collaboratively with customers and team members to achieve desired project results.

TO SUCCEED IN THIS ROLE: Required Qualifications


• Post-secondary education or related business experience
• PCP certification (an asset) or fundamental NPI courses
• 2+ years of experience in payroll or a related field.
• Effective communication skills in both English and French, verbal and written.
• Proven experience working directly with clients.
• Exceptional client management and strong interpersonal abilities.
• Ability to work independently, resourceful, and a strong team player.
• Proficiency in Excel.

PREFERRED QUALIFICATIONS:


• Skilled in organizing, scheduling, and leading effective meetings.
• Adept at multitasking, probing, analyzing, and solving problems.
• Meticulous attention to detail with strong follow-through.
• Excellent organizational, time management, and prioritization skills.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

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