Payroll Expert and Client Support Specialist

6 days ago


San Diego, California, United States Coastal Payroll Full time
About the Role

Coastal Payroll Services is seeking a dedicated and experienced Senior Client Support Specialist to join our dynamic Client Support team. As a key member of our team, you will play a crucial role in delivering exceptional customer service and ensuring seamless payroll processing for our valued clients.

Key Responsibilities:
  • Client Management: Oversee and manage a designated portfolio of Coastal's largest and most complex clients, ensuring accurate and timely payroll processing in accordance with daily deadlines.
  • Training and Support: Assist clients with the training and ongoing use of our web-based human capital management products, empowering them to maximize the system's capabilities.
  • Payroll Analysis: Help clients analyze payroll reports and develop customized reporting tools to meet business needs.
  • Customer Service: Handle a high volume of incoming calls and support cases, delivering top-notch customer service with every interaction.
  • Professional Development: Work directly under company management to deepen your payroll knowledge and become an expert in the field.
Requirements:
  • Industry Experience: Proven knowledge and/or experience in payroll and human resources functions and complex payroll principles required.
  • Communication Skills: Strong phone and web-based customer service skills, with the ability to communicate clearly and effectively.
  • Technical Proficiency: Proficiency in Microsoft Office products (Excel, Word, Outlook).
  • Regulatory Knowledge: Understanding of applicable federal, state, and local wage and hour laws, as well as payroll taxes at both the federal and state levels is required.
  • Multitasking Ability: Ability to work in a fast-paced environment.
  • Organizational Skills: Strong verbal and written skills, with a keen eye for detail and accuracy.
  • Analytical Skills: Solid math and analytical skills to effectively support clients.
  • Educational Background: A BS/BA degree or equivalent work experience.
What We Offer
  • Paid time off - vacation, sick, holidays
  • Medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • AFLAC insurance enrollment
  • Employee referral bonus program
  • Quarterly bonding events

$70,000 - $80,000 per year, depending on experience and qualifications.



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