Account Partner Director

5 days ago

Washington, United States salesforce.com, inc. Full time

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category: Customer Success

Job Details:

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Department Description

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Overview of the Role

We are currently seeking an Account Partner Director to join our growing Professional Services sales team within Customer Success Group (CSG). Our Account Partners act as trusted advisors to our customers by providing execution excellence, demonstrating intimate knowledge of their business, and defining a roadmap towards success.

Your Impact

  • Drive thoughtful, strategic and enterprise level strategy for our most ambitious customers
  • Facilitate qualification, deal cycle participation, account reviews and value assessments
  • Accountable for bookings, revenue, margin, CSAT, and value delivered
  • Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology
  • Act as a trusted advisor to our customers to accelerate value and improve customer outcomes
  • Pilot awareness within a micro-vertical to develop repeatable motions
  • Serve as a key SME, leader, and services consultant to our sales teams
  • Serve as the liaison between internal and external teams

Required Qualifications

  • Experience owning or leading a book-of-business
  • Experience working within a consulting landscape
  • Experience selling professional services related to digital transformation
  • Experience driving a strategic motion, including value propositions, execution planning, teaming and outcomes based engagements
  • Capable of building assets from scratch including marketing, sales and strategy solutions
  • Experience with global procurement leads to settle pricing and deal strategy
  • Skilled in maneuvering and working with the C-Suite during a strategy cycle
  • Background in delivering critical initiatives and/or programs for a firm-based model or product company
  • Degree or equivalent confirmed experience required. Experience will be evaluated based on the core proficiencies for the role.
  • Preferred: Experience working with customers in the Financial Services - Insurance industry

Benefits & Perks

  • Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more
  • World-class enablement and on-demand training with Trailhead.com
  • Exposure to executive thought leaders and regular 1:1 coaching with leadership
  • Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
  • For more details, visit Salesforce Benefits

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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