Manager - Credit Risk, Collections and Portfolio Management

2 weeks ago

San Francisco, United States Social Finance (SoFi) Full time

Employee Applicant Privacy Notice


Who we are:


Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.


The role:


The Manager - Credit Risk, Collections and Portfolio Management role is critical to success across SoFi Technologies, Inc., SoFi Bank, NA, and operating subsidiaries. The incumbent will contribute to the second-line oversight of Collections and Portfolio Management Credit Risk across all SoFi's lending products - Unsecured, Secured and Commercial Lending. The manager will perform advanced analytics to identify gaps and opportunities in Collection and Portfolio Management strategies and policies to ensure effective controls, performance monitoring and maintain an effective challenge environment.


What you'll do:


  • Provide analytical support for data-driven insight generation to provide effective challenge to 1st LOD - through a combination of Collections and Portfolio Management expertise and high-quality analytical thought processes.
  • Support 2nd line Consumer Lending Collections and Portfolio Management Credit Risk at SoFi and drive robust adherence and measuring to RAS metrics, risk identification, issue management and regulatory reporting.
  • Monitor operational performance, roll rates, delinquent inventory, and credit loss trends. Perform diagnostic analyses on all aspects of Collections and Portfolio Management policies to make sure strategies are fully optimized. Effectively communicate these trends to management.
  • Help review KPI/KRIs to ascertain the state of Collections and Portfolio Management Risk and evaluate the effectiveness of current policies and procedures.

What you'll need:


  • 8+ years of Credit Risk Analytics industry experience with a bachelor's degree in a quantitative discipline.
  • Industry knowledge, including a sound understanding of relevant regulations as they apply to lending and collections.
  • Demonstrated ability to think critically to identify and solve problems through structured analytical reasoning; Excellent verbal, written and presentation / story-telling skills to bring analysis findings to the forefront and influence change.
  • Proven analytical and data mining skills; excellent command over one or more of SQL, Python, R, SAS. Previous experience creating analytics on Tableau a plus.
  • Experience with regulatory compliance and standards across the Consumer Life Cycle is a plus, specifically in Originations Credit Risk and effectively and concisely communicating adherence.
  • Working familiarity with automated monitoring tools and incident remediation.
  • Strong analytical and problem-solving skills to evaluate workflows and procedures; identify and resolve problems in a timely manner; develop alternative solutions; work well in group problem-solving situations; use reason even when dealing with emotional topics; support SoFi's overarching strategic goals relative to loss prevention.
  • Proactive go-getter with a lot of energy to work in a fast-paced environment and ability to come up with creative ideas to help take SoFi's Credit Analytics to the next level.
  • High motivation to drive change, eager to learn, and able to work collaboratively in a complex and fluid environment.

Nice to have:


  • Master's degree.

Compensation and Benefits


The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.


To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page


SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.


The Company hires the best qualified candidate for the job, without regard to protected characteristics.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


New York applicants: Notice of Employee Rights


SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.


Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.


Internal Employees


If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

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