Director, Performance Partner Vacation Rentals
2 weeks ago
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Introduction To The Team:
Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.
Make an Impact
The Director, Performance Partner Vacation Rentals (Sales Excellence) will act as a key partner to the Commercial VP of Vacation Rentals, their leadership teams and cross-functional partners in driving go-to-market excellence in their Market Management teams' field operations. They will act as a key enabler in operationalizing acquisition, growth and optimization strategies, whilst overseeing and driving the execution of daily operational run the business needs of the Market Management teams. This role will have you creating and executing the Field Operations strategy and roadmap, continuously identifying improvement opportunities to our processes, data, analytics and systems infrastructure and ultimately enabling the achievement of the team’s overall business performance objectives.
In This Role You Will:
- Partner with Commercial leadership across the Vacation Rentals Commercial teams within Travel Partnerships and Media (TPM), as well as with cross-functional partners, serving as the main business engagement conduit into the Field Operations and more broadly the Commercial Operations organizations.
- Focus on operationalizing and delivering multiple, centrally run programs, market strategies and partnerships that will accelerate business performance in addition to supporting the daily operational business needs of the Commercial teams.
- Help design and improve our ongoing Market Management operating system and performance management reviews with Market Management leadership.
- Proactively identify best practices and new strategies, techniques and methods that drive business (over)performance and scale them across the globe.
- Manage and continuously improve account segmentation, contact strategies, coverage models and territory alignment to ensure an optimal ROI based operating plan and field deployment strategies.
- Manage the run the business needs of the Commercial teams – facilitating the target and quota setting process that drive variable incentive plans, utilizing insights and tools to drive business performance, evaluating and measuring the teams’ performance and cadenced business reporting.
- Own the clear communication between the various teams and regions to Commercial leadership regarding performance against monthly, quarterly and annual targets.
- Assist Commercial leadership in developing territory and segment specific acquisition, optimization and growth plans.
- Support Commercial leadership in developing and executing market strategies and programs in lead generation, partner acquisition, price competitiveness, traveler benefits adoption, conversion rate improvements, partner retention and expansion.
- Review and analyze the effectiveness of sales incentives against the organization’s strategy and overall financial performance.
- Drive the execution and operationalization of central programs and initiatives across multiple teams, regions, countries, territories and geos.
- Identify and drive timely resolution of reporting issues, gaps in processes, and areas of opportunity to drive growth and productivity across our Commercial teams.
- Leverage analyses to customize market management techniques to enhance their effectiveness.
- Define the key support systems/processes required to meet the rapid growth of the business.
- Assist Commercial leadership in all aspects of evaluating their teams’ performance.
- Prepare ad hoc analysis & participate in projects as needed.
Experience and Qualifications:
- Minimum 10+ years in a Sales Excellence, Revenue Operation, Sales Operations or Business Operations role.
- Experience in advanced segmentation, coverage models, territory alignment techniques and methodologies; quota and target setting, forecasting, pipeline management and sales incentive compensation plans.
- Advanced Microsoft Office, Excel and Salesforce skills; advanced skills in data visualization/reporting solutions (e.g., Tableau, Looker, Salesforce reports and dashboards), advanced data programming languages such as SQL, R, Python is a huge plus.
- Ability to design, develop and continuously enhance complex business and financial models to drive efficiency and growth.
- Experience and a proven track record leading large scale business transformation programs and initiatives.
- Demonstrated ability to lead through influence within a cross-functional environment and being a great cross-functional business partner.
- Experience building and executing market strategies, territory plans and programs.
- Develop and monitor metrics, dashboards and reporting tools to improve sales productivity and efficiency across the customer lifecycle.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills and executive stakeholder management.
- Proven ability to succeed in both collaborative and independent work environments.
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