Implementation Consultant ADP Lyric HCM

2 days ago

San Francisco, United States ADP, Inc. Full time

Position Title: Implementation Consultant - ADP Lyric HCM

Reporting Line: Operations Director, ADP Lyric HCM

Position Purpose:
Support the Operations Director to achieve all departmental KPIs through the successful provision of Consulting and Implementation services to ADP Clients in line with agreed standards and timeframes.

Key Responsibilities:

  • Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts.
  • Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project.
  • Provide best practice solutions based on customer defined business needs and business rules.
  • Successfully implement products and associated services within required timeframes.
  • Communicate with client throughout Implementation lifecycle – including face to face, written and verbal communication.
  • Anticipate, identify, and analyse risks, problems and opportunities – establishing priorities and efficiently allocating and utilising resources for resolutions.
  • Apply project methodology – planning, follow up, reporting and quality assurance.
  • Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required.
  • Successfully communicate at all levels of seniority in all mediums and display personal integrity and professionalism in all dealings with colleagues and clients.
  • Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product.
  • Demonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high-pressured environment.
  • Development and maintenance of good working relationships with other Associates in accordance with ADP values.
  • Ensure cooperation and sharing of skills and expertise.
  • Ensuring all relevant issues and activities are entered into management systems.
  • Achievement of team and individual KPIs.
  • Responsible for driving own personal development plan.
  • Anticipate risk and capture on ADP’s Implementation Risk and Issues register, actioning accordingly and escalating to management where required.
  • Conduct post Implementation reviews, share learnings and ensure as part of continuous improvement requirements.

Experience:

  • Strong stakeholder management and customer service/client-facing consulting experience within an Implementation/Service Delivery environment.
  • Demonstrated experience within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processing.
  • Experience with project management methodology, with demonstrated success in previous roles.
  • Demonstrated understanding of ADP management systems or corporate enterprise reporting systems, e.g. CRM.
  • Experienced with the ‘build and configuration’ of products/systems.
  • Strong ability to identify client risks and provide options for resolution.
  • Proven experience in data mapping, data conversion and data integrity.
  • Advanced understanding of interface technologies and data exchange between payroll and third-party systems (e.g. SAP, Oracle etc.).
  • Experience in Microsoft applications such as MS Project, Word and Excel.
  • Experience working within a matrix organisation for a US owned organisation preferred.
  • Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance with tight deadlines and pressure.

Certifications / Qualifications:

  • Tertiary qualification with a business-related field, or Information Technology.
  • Proven experience in a similar role may be taken in lieu of formal qualification.
  • Project Management certification ideal.
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