Workforce Manager Service Consultant/Consultant

1 month ago

San Francisco, United States ADP, Inc. Full time

ADP is hiring a Workforce Manager Service Consultant.

In this role, as a Workforce Manager Service Consultant, you will be responsible for servicing a portfolio of client accounts and ensuring their usage of the Workforce Manager product is at ease and optimal. You will combine your technical abilities and analytical skills to solve complex problems in our clients’ day-to-day operations.

A Workforce Manager Service Consultant configures and optimizes the Workforce Manager interfaces and serves as an expert within the Time and Attendance domain.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide.

What you’ll do:

Responsibilities:

  • You will partner with clients to understand their product challenges and related needs; Solve such challenges while building long term trust.
  • Take ownership of the client configuration and work with other teams to deliver best in class service.
  • Become the most credible resource, focused on analyzing the client’s existing systems, interface requirements, and business processes.
  • Be a team player who seeks to understand the business and asks questions to other members of the client project team, sales, and client service.
  • Take ownership of issues and gaps between the clients’ requirements and the Workforce Manager product and work with other teams to resolve them.
  • Provide guidance to the client during our firmware changes, guide client on new feature releases.
  • Resolve software and hardware questions for clients using Workforce Manager and other ADP Time and Attendance products.

TO SUCCEED IN THIS ROLE:

  • Proven track record of delivering excellent customer service.
  • Experience in servicing a portfolio of clients. (Payroll, Benefits, Time & Attendance preferred.)
  • Excellent communication (written and verbal) and presentation skills.
  • Excellent soft skills (de-escalation, prioritization, organization)
  • Ability to work in a team environment.
  • Fundamental understanding of Hardware (routers, switches, etc.)
  • Attention to detail and excellent time management skills.
  • Post Secondary Education or equivalent diploma.
  • Bilingual – French and English.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

  • Focus on your mental health and well-being. We take care of one another and offer support for your well-being.
  • Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
  • Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program.
  • Create. Innovate. Problem-solve. Shape the future of work with people you like.
  • Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
  • Go Global. With operations around the world, exciting new networking opportunities abound.
  • Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today

Jobs.adp.ca

#J-18808-Ljbffr

  • Workforce Manager Service Consultant/Consultant

    2 days ago

    San Francisco, United States ADP, Inc. Full time

    ADP is hiring a Workforce Manager Service Consultant.In this role, as a Workforce Manager Service Consultant, you will be responsible for servicing a portfolio of client accounts and ensuring their usage of the Workforce Manager product is at ease and optimal. You will combine your technical abilities and analytical skills to solve complex problems in our...

  • Workforce Management Solutions Consultant

    3 weeks ago

    San Francisco, California, United States Hispanic Technology Executive Council Full time

    Job OverviewAccenture is seeking a highly skilled Workforce Management Solutions Consultant to join our Health practice. As a key member of our team, you will work with C-suite executives, leaders, and boards of the world's leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement...

  • Clinical Workforce Management Manager/Consultant

    2 months ago

    San Francisco, United States Hispanic Technology Executive Council Full time

    Accenture is a leading global professional services company that helps the worlds leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000...

  • Clinical Workforce Management Consultant/Manager

    2 weeks ago

    San Francisco, United States Hispanic Technology Executive Council Full time

    Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately...

  • Workforce Management Consultant

    4 days ago

    San Diego, California, United States Ernst and Young Full time

    About the OpportunityAt Ernst and Young, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help us become even better.The exceptional experience at EY is yours to build.We focus on...

  • People Consulting

    1 week ago

    San Diego, United States Ernst and Young Full time

    At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.The...

  • People Consulting

    1 month ago

    San Diego, United States Ernst and Young Full time

    At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.The...

  • People Consulting

    4 weeks ago

    San Diego, United States Ernst and Young Full time

    People Consulting - UKG Workforce Management Consulting-SeniorAt EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. Join us and build an exceptional experience for yourself, and a better working world for all.The opportunityAs a Senior...

  • Project Coordinator

    17 hours ago

    San Francisco, California, United States Allure Consultant Full time

    About Allure Consultant">We are seeking a highly motivated Project Manager to join our team. In this role, you will be instrumental in enhancing day-to-day merchant experiences and optimizing internal operations.Key Responsibilities:Operational Cross-Functional Coordination (40%)Analyze merchant experience data and solve problems by collaborating with...

  • Workforce Solutions Consultant

    2 weeks ago

    San Antonio, Texas, United States UKG, Inc. Full time

    Take Your Career to New Heights with UKGWe're seeking a skilled Workforce Solutions Consultant to join our team. As a leading provider of workforce management and human capital management solutions, we offer a unique opportunity to work with cutting-edge technology and make a real impact. Our consultants are experts in their field and passionate about...

  • Senior Workforce Solutions Consultant

    3 weeks ago

    San Francisco, California, United States ADP, Inc. Full time

    About the Role:ADP, Inc. is seeking a skilled Senior Workforce Solutions Consultant to join our team. As a key member of our workforce management services group, you will be responsible for delivering exceptional client experiences and ensuring seamless integration of our Workforce Manager product.Key Responsibilities:You will collaborate with clients to...

  • Strategic Workforce Solutions Consultant

    3 weeks ago

    San Diego, California, United States Ernst and Young Full time

    Ernst and Young is a global leader in assurance, consulting, law, tax, and transactions. As a People Consulting – UKG Workforce Management Consulting-Senior at EY, you'll have the opportunity to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.We're counting on your...

  • Enterprise Service Management Consultant

    4 hours ago

    San Francisco, California, United States Cognizant North America Full time

    The position of Enterprise Service Management Consultant plays a vital role in our clients' success by providing expert guidance on ServiceNow implementation. As a seasoned professional in this field, you will work closely with clients to understand their business needs and develop tailored solutions to drive digital transformation.Primary...

  • Wealth Management Consultant

    1 day ago

    San Francisco, California, United States Bank of America Full time

    Wealth Management OpportunitiesAs a Wealth Management Consultant, you will have the opportunity to work with high-net worth clients to develop personalized advice tailored to their financial goals. You will also have access to training and one-on-one mentorship from experienced managers. Our team is dedicated to helping employees succeed and grow in their...

  • Management Consultant

    5 days ago

    San Francisco, California, United States Capgemini Full time

    Drive Business Transformation with Capgemini Invent as a Management ConsultantCapgemini Invent is seeking an experienced Management Consultant to join our team in the United States. As a key member of our team, you will play a critical role in helping clients drive business transformation and growth.In this role, you will have the opportunity to work with...

  • Managing consultant

    7 days ago

    San Francisco, United States Guidehouse Full time

    QualificationsBA / BS degree in Science, Biomedical Engineering, Healthcare, Business or related course of study, advanced degree / PhD6 plus years of relevant Life Science Industry (Pharmaceutical, Biotech, Specialty Pharma and / or Medical Technology) or Consulting experience is requiredMust have subject matter expertise in one or more of the following...

  • OCM Lead, Senior Manager

    2 days ago

    San Francisco, United States Cognizant North America Full time

    OCM Lead, Senior Manager ConsultingCognizant Consulting, Transportation Management ConsultingABOUT USCognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more...

  • OCM Lead, Senior Manager

    7 days ago

    San Francisco, United States Cognizant North America Full time

    OCM Lead, Senior Manager ConsultingCognizant Consulting, Transportation Management ConsultingABOUT USCognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more...

  • Consulting Services Manager

    15 hours ago

    San Jose, California, United States Adobe Full time

    The RoleAs a Senior Product Manager, you will be responsible for leading the development of new consulting offers and optimizing the profitability of existing ones.Key Performance IndicatorsRevenue growth through the development of new consulting offers.Improvement in profitability through optimized product/market fit.Increased customer satisfaction through...

  • ServiceNow Consulting Manager

    5 days ago

    San Francisco, United States Cognizant North America Full time

    The Consulting Manager is an essential team member focused on helping our clients take modernization to a whole new level. This role is a dynamic, outcomes-based leader who can think outside of the box and leads enterprise technology projects with knowledge of how IT and business operational support units' function. The Consulting Manager serves as the point...