Resident Support Coordinator

JOB TITLE:     Resident Support Coordinator [RSC]   Full time in-person

SALARY RANGE:    $37k to $41k commensurate with education, training and experience.

TARGET HIRE DATE:      November/December, 2024

TO APPLY, please submit a cover letter, resume and include the position for which you are applying, in the subject line to: ​

info@beautyfromashesranch.org

***Applying through LinkedIn is only a part of the process. Applicants must send a cover letter to our info@beautyfromashesranch.org to be considered.

(Please ensure your cover letter and resume convey specifically why you are a strong candidate for the Resident Support Coordinator position with BFAR/ HRAZ. No generic cover letters.)

ABOUT BEAUTY FROM ASHES RANCH/ HOPE RISING ARIZONA:

At Beauty From Ashes Ranch (BFAR)/ Hope Rising Arizona (HRA), a 501(c)(3) Christian non-profit organization, the board, staff, and volunteers all play a part in creating a safe sanctuary to help with the healing from complex trauma that survivors of sexual trafficking and exploitation have endured. We seek to serve these women survivors with the same love that God has for all His creation, and we believe these women are created in His image, full of worth and purpose. We are a long-term ranch sanctuary where survivors will live in safety, reacclimate to life, find healing for their trauma, and get an education to build the lives that they deserve. Residents live at the ranch on their own accord, and BFAR’s/ HRA’s goal is that whether it takes one year or five years, survivors will one day leave the ranch and transition to a new life. This life will be filled by the love of God, free from trauma and shame, and fully equipped for a life of purpose. We plan to welcome our first 4-6 survivor residents starting in February 2025 and grow to a total capacity of 20+ residents within a few years.

​JOB OVERVIEW:

As an essential part of the Beauty From Ashes Ranch/ Hope Rising Arizona team, the RSC ensures a nurturing and supportive on-site evening / night environment and weekend day experience for residents. The RSC supervises residents and leads activities on two evening/night shifts per week and one weekend day shift per week. The RSC also manages the scheduling of all evening/night staff.

The Resident Support Coordinator (RSC) ensures a safe and ‘family-like’ environment so our survivors can learn essential life skills and begin to build healthy relationships. Working closely with the Program Director (PD), the RSC will help execute the overall experience for our survivor residents. Along with all other staff the RSC provides support for residents’ scheduled programming and ensures BFAR/ HRAZ policy enforcement.

​Neither the BFAR/HRA organization, nor staff, will provide any direct clinical mental health or medical health care services, but the on-site Resident Support Coordinator, under the direction for the the Program Director and collaborating with the APD Asst., will encourage and ensure appropriate access to clinical service providers for our residents. The RSC position will take on responsibilities related to the resident experience that include companionship, group and individual activities, meal preparation, discussions, lessons, encouragement, reassurance, and redirection as needed. The ideal candidate is a caring, patient, and strong individual that values upholding policies. They should be adaptable, empathetic, reliable, and driven to provide our survivor residents with an effective and meaningful experience at the Beauty From Ashes Ranch/ Hope Rising Arizona.

PRIMARY RESPONSIBILITIES:

• Responsible for upholding BFAR/ HRA policies.
• Oversees the scheduling of evening and weekend staff shifts to accommodate residents’ 24 hour supervision. This includes all RSC, RSS and RA evening and weekend day shifts.
• The schedule is comprised of two evening/night shifts (15 hours each) and one weekend day shift (8 hours). The two evening/night shifts are Monday and Tuesday from 5pm to 8am the following morning and the one weekend day shift is either Saturday or Sunday, rotating with the Resident Support Specialist staff person. On weeknights the RSC will arrive, prepare dinner, and organize or lead simple evening activities. The RSC will also unlock resident meds, observe and chart everything as residents take their own medications, supplements as prescribed. After lights out for residents, the RSC will record any pertinent resident notes and then may sleep, but the RSC is required to respond to resident needs or site situations needing assistance during the night.
• Lead a weekend class/activity/outing corresponding to the theme of the week.
• Supervise residents at all times, ensuring safety.
• Oversee residents’ 15 minute evening phone calls to approved family members or friends.
• Assisting in providing a kind and nurturing environment that embodies God’s love for us all.
• Responsible for assisting with activities of daily living at the ranch that aid residents in learning life skills, such as: making sure residents’ chores are accomplished, helping organize residents’ groceries, supplies, and activities by writing lists and calendars, and may include medication reminders/access to medication storage, helping residents with meal prep, cooking, proper storage of food, and meal cleanup, among others.
• Responsible for notifying PD of any safety concerns, or observations directly impacting the quality of care or safety of any resident.
• Maintains all resident information in a confidential manner and in compliance with HIPAA standards.

Important notes for potential applicants:

• The ranch is a 24 hour, long-term sanctuary for survivors of human trafficking.
• The ranch's location is undisclosed for security purposes.
• The ranch is roughly a 45 minute drive southeast of downtown Tucson.
• This position is safety sensitive, where employees are responsibility for their own safety and the safety of other people. The RSC must execute duties with a clear mind and be diligent while occupying such a position.

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DIRECT REPORT STRUCTURE

The Resident Support Coordinator (RSC) reports directly to the Program Director (PD)

• Prior to welcoming residents to the ranch, at the direction of the Program Director, the RSC will transition from a hybrid schedule (home and on-site), to working 100% at the ranch in conjunction with the Program Director and RSC, to ensure the team development of a powerful, effective, and consistent daily programmed experience for residents.
• The RSC will not fully implement an evening/night shift/weekend day schedule until shortly before resident move in. Upon hiring the RSC will work a more standard Monday - Friday schedule helping the PD and other FT staff develop, train and practice all processes prior to the welcoming of residents.

REQUIRED KNOWLEDGE SKILLS, ABILITIES AND ATTRIBUTES

• A person with a strong personal relationship with God who is able to coach, teach and encourage others forward in their respective spiritual journeys.
• Ability to relate to residents in an instructive, direct yet compassionate, and Christ-like manner.
• Can lead a group discussion, lesson, or activity.
• Knows how to organize and execute the process that goes into making meals and teaching residents meal prep and planning skills.
• A minimum of one year in or directly engaged with a programmed experience setting, where clients, students, peers, or on-site residents' growth and personal development were the primary focus.
• Familiarity with and ability to use software or apps such as Google Workspace apps (Drive, Docs, etc.) and Microsoft Office suite (Word, Excel, etc.).
• Calmness in managing highly emotional, volatile, or reactive environments.
• A passion for supporting young women’s aspirations to heal from trauma by maximizing their potential through role-modeling, coaching, and other individually tailored interactions with the residents.
• Ability to work patiently with clients and staff and motivated to help people in challenging situations.
• Responds to direct phone, text, or email inquiries quickly or within a reasonable amount of time to the request, action, or question.
• Is self-aware as a human being and very comfortable receiving coaching, direction, and correction from managers.
• Able to bend at the waist and lift items up to 50 lbs. to waist level.
• Must be able to hold resident information in confidence, pass a background check, and willing to sign a Nondisclosure Agreement (NDA).
• Able to transport residents to appointments.
• Those with behavioral health, case management, teaching, trauma-informed care, and social work experience are encouraged to apply.

PREFERRED SKILLS, ABILITIES AND ATTRIBUTES

• Certificates degrees, or experience in the following listed fields, but not limited to: Behavioral Health Sciences, Psychology, Social Work, Education, Seminary, etc.).
• Bilingual Spanish/English.
• Experience or familiarity with practicing de-escalation.
• CPR & First Aid, Recovery Specialist, or Sheltered Care certifications are a plus.
• Familiarity with trauma-informed care and the needs common among complex trauma survivors (PTSD, Addiction recovery, mental health, etc.).
• Experience working with individuals who have been affected by sexual exploitation, assault, and other types of trauma.
• Equine services experience.

Beauty From Ashes Ranch/ Hope Rising Arizona is committed to a discrimination-free workplace and to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, religion, gender, gender identity, sexual orientation, national origin, age, pregnancy, a mental or physical challenging condition, marital or family status, amnesty, political affiliation, status as a covered veteran, or other protected characteristic in accordance with applicable federal, state, and local laws.

Benefits:

• Health insurance stipend
• Paid time off
• Retirement plan in development for the organization, but there is no guaranteed retirement plan at this time.

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