Incident Management Specialist

2 months ago


fort worth, United States IDR, Inc. Full time

Incident Management Specialist


We are seeking a proactive Major Incident Analyst to join our team. In this high-visibility role, you will manage the Incident Management process during Major Incidents, driving technical teams towards quick resolutions and ensuring effective communication throughout.

Key Responsibilities:

  • Oversee the management of high and critical priority incidents across multiple platforms (Mainframe, Cloud, Network).
  • Lead post-incident reviews, providing updates and identifying areas for improvement.
  • Create Daily Performance Reports to support Metrics and Analytics.
  • Participate in Root Cause Analysis and contribute to Problem Management efforts.
  • Act as a subject matter expert in technical meetings.

Qualifications:

  • Bachelor's degree in Business, Computer Science, or a related field (or equivalent experience).
  • Minimum 3 years of IT experience, with 2 years in major incident coordination preferred.
  • Strong knowledge of Cloud and IT Infrastructure, with familiarity in ITSM tools and reporting systems.
  • Excellent communication and facilitation skills, with the ability to influence and build relationships.

Preferred Skills:

  • ITIL Foundations Certification.
  • Experience with AWS, ServiceNow, and APM tools like Dynatrace.



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