Incident Management Lead Position

3 weeks ago


Fort Myers, Florida, United States State of Florida Full time
Job Overview

The State of Florida is seeking a highly skilled Incident Management Lead to serve as the key point of contact for incident management in the Region. This position plays a critical role in ensuring compliance with CMS requirements and provider reporting of critical incidents within required timeframes.

This is a professional position responsible for independently performing various functions related to incident management, including ensuring that incidents are entered into the Agency's Incident Management System (IMS) within required timeframes. Additionally, this position is responsible for follow-up needs identified through data analysis and documenting trends identified when reviewing and closing reportable incidents.

Key Responsibilities:
  • Ensure that incident reports received from providers are identified using the correct incident reporting classification and are complete prior to entering them into IMS.
  • Follow up with providers to collect missing information, ensuring that follow-up reports are submitted by the provider within the required five-day timeframe and are entered into IMS.
  • Ensure that associated critical incidents are submitted by the provider for any intakes closed with verified findings.

Requirements

To be successful in this role, you will need to have a high school diploma or equivalent and a valid driver's license. You must also possess knowledge of incident management systems, incident reporting requirements, and zero-tolerance operating procedures. Strong analytical and problem-solving skills are essential, as well as the ability to work effectively in a team environment.

This position requires a background investigation, including fingerprinting. The State of Florida participates in the E-Verify program to confirm an employee's eligibility to work in the US. All applicants must submit their application through the online portal.

This is a challenging yet rewarding opportunity to make a meaningful impact in the lives of individuals with disabilities and their families. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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