Incident Management Specialist
2 months ago
Incident Management Specialist
We are seeking a proactive Major Incident Analyst to join our team. In this high-visibility role, you will manage the Incident Management process during Major Incidents, driving technical teams towards quick resolutions and ensuring effective communication throughout.
Key Responsibilities:
- Oversee the management of high and critical priority incidents across multiple platforms (Mainframe, Cloud, Network).
- Lead post-incident reviews, providing updates and identifying areas for improvement.
- Create Daily Performance Reports to support Metrics and Analytics.
- Participate in Root Cause Analysis and contribute to Problem Management efforts.
- Act as a subject matter expert in technical meetings.
Qualifications:
- Bachelor's degree in Business, Computer Science, or a related field (or equivalent experience).
- Minimum 3 years of IT experience, with 2 years in major incident coordination preferred.
- Strong knowledge of Cloud and IT Infrastructure, with familiarity in ITSM tools and reporting systems.
- Excellent communication and facilitation skills, with the ability to influence and build relationships.
Preferred Skills:
- ITIL Foundations Certification.
- Experience with AWS, ServiceNow, and APM tools like Dynatrace.
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