Technical Writer

1 week ago

charlotte, United States BHS Corrugated North America Full time

BHS Corrugated is seeking a Technical Writer to join our growing team in our Charlotte, NC office


Summary:

This position will be responsible for curating, publishing, editing and potentially creating technical documentation that supports the functions of all technicians, while also functioning as the regional system lead/owner for the BHS Knowledge Portal. Expanding a consistent central point of reference documentation for BHS Service, M2P, Installation, and future technical functions. This is a hybrid position requiring 10-20% travel. Candidates must live within a reasonable commuting distance of our Charlotte, NC office. Candidates outside of a reasonable commuting distance to our Charlotte, NC office will not be considered.


Responsibilities:

  • Review and curate content submitted by NASA regional technicians, verified by regional and/or global Subject Matter Experts (SMEs), with a focus on the technical content need to install, service, and upgrade corrugators.
  • Collaborates with functional teams to develop and update current technical documentation utilized by our technician community.
  • Identifies opportunities to expand and enhance the quality of technical documents with optimal media.
  • Consults with Training and functional teams to identify documentation gaps and resolves them with regional and headquarter content knowledge owners.
  • Assist in the administration and maintenance of the training management system and associated records of course attendance and completion.
  • Identifies and aligns all relevant metadata to digital resources are directly accessible for technicians.
  • Administers the Service Express content management system and owns the system and functions for the region.
  • Perform other related duties as assigned.


Requirements:

  • Bachelor’s degree in technical writing, organizational development, or another curation or data management-related field.
  • Strong understanding of documentation development tools, as well as content management system administration.
  • Excellent interpersonal and written communication skills are a must. Ability to successfully interact and understand technical concepts and processes.
  • Project management skills and focus that assure milestones/goals are met, adhering to established timelines.
  • Proficiency in guiding employees through technical products and processes.
  • Ability to stand, walk, and sit at a desk for 8 hours a day as this position will require being in our offices
  • Ability to lift up to 20 pounds
  • 10 – 20% travel to BHS sites domestically as well as some international travel to our parent in Germany.
  • Advanced skills in Microsoft products, like Teams and SharePoint and other potential documentation and content management resources.


Salary & Benefits:

The salary range offered for this position is $70k - $80k per year.

  • Medical, Dental, Vision and Insurance
  • Company-Paid Life Insurance
  • Company-Paid Short-Term Disability Insurance
  • Company-Paid Long-Term Disability Insurance
  • Generous 6% 401(k) Match
  • Vacation / Paid Time Off
  • Tuition Reimbursement
  • Legal Assist and ID Theft
  • Employee Assistance Program


About BHS:

BHS is the world’s largest provider of solutions for the corrugated industry. We are a privately-owned company, headquartered out of Germany, with more than 50 years in the corrugated industry. BHS has been in North America for 30 years, primarily focusing on the sales and service of corrugated equipment.

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