Vaco | Customer Service Representative
4 days ago
Key Responsibilities:
- Manage customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and concerns to ensure customer satisfaction.
- Provide accurate and complete information to customers to help them make informed decisions.
- Maintain customer records and update customer information in the database.
- Conduct customer satisfaction surveys to measure the level of customer satisfaction and identify areas for improvement.
- Process customer orders and follow up with customers to ensure delivery.
- Keep up to date with product knowledge and company policies and procedures.
- Identify and escalate customer issues that require urgent attention to the relevant department.
- Contribute to team effort by accomplishing related results as needed.
- Maintain financial accounts by processing customer adjustments.
- A minimum of 2-3 years of experience in a customer service role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and critical thinking skills.
- Ability to work in a fast-paced environment and multitask.
- Strong attention to detail and ability to follow procedures.
- Ability to work independently and in a team environment.
- Proficient in computer skills, including Microsoft Office, CRM systems, and customer service software.
- Ability to work flexible hours, including weekends and holidays.
- High school diploma or equivalent required.
- Associate or bachelor's degree in business, marketing, or related field preferred.
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