- Head of Customer Success
3 weeks ago
The technology in the $130-billion pet industry (US) is antiquated, and it has caused significant friction for the pet economy to progress. We aim to contribute to the pet industry by empowering everyone in the pet community. We strive to build the most trustful, impactful, yet simple-to-use solutions for everyone in the space, so that they can focus on doing what they love and thrive.
Our Team
Only the best can serve the best. To build the best product and service, we want the best talent. We are committed to seeking out and bringing together the most passionate, talented, and customer-focused individuals to form a team that sets the bar for excellence.
Our Culture
Every day, we ask ourselves: what if MoeGo disappears tomorrow? Would that be a big difference to our users? We’re not here to be just another option in the market. What motivates us is the pursuit of discovering and solving a series of real, impactful problems. By doing so, we aim to redefine the standard of technology and elevate the pet industry to an entirely new level.
We strive to drive changes for the better.
About this Role
The Head of Customer Success is a pivotal leadership role responsible for overseeing full customer lifecycle (customer success management, onboarding, and support functions) while driving customer retention, revenue growth, and satisfaction. This position requires a strategic leader who can elevate top performers, build effective processes, and serve as the voice of the customer within the organization.
Responsibilities
- Lead and build critical operational projects and continuous improvement for our post-sale CS teams.
- Deeply embed yourself in customer-facing teams to become an expert in their current workflows and tooling.
- Use your expertise and experience to identify the greatest opportunities for improvement.
- Design, develop and deliver workflow, reporting, automation, and tech/tooling solutions for customer facing teams to directly impact their effectiveness onboarding, retaining, and growing our customer base.
- Use data to inform our understanding of where to invest our resources; determine the highest impact short term projects, while remaining focused on the longer term scale we aim to achieve.
- Build and manage a team that can help you execute both the short and long term vision.
- Serve as an extraordinary people leader and culture-bearer at MoeGo, nurturing and growing customer success team through hiring, coaching, and training.
- 8+ years of operations experience within a high-growth environment with 5+ years of that experience specifically in Sales or Customer Success Operations, preferably at a SaaS company, 3+ years of proven track records of building and developing world class customer success team.
- Experience hiring and leading an operations team.
- Strong analytical and reporting skills; demonstrated ability to identify reporting needs and transform data into actionable insights.
- Creative problem solver, skilled at removing obstacles and solutioning around key business problems.
- Metrics-driven and results-oriented.
- Masterful cross-functional collaborator and relationship-builder.
- Outstanding verbal and written communication skills.
- Combination of strategic thinking and ability to roll up sleeves and get it done.
Compensation, Benefits, Perks:
MoeGo offers a competitive compensation package (base salary, performance bonus and benefits: flexible benefit plans to employees and their family members at no cost to the employees & 401(k) matching).
MoeGo is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
#J-18808-Ljbffr-
⭐ Head of Customer Success
26 minutes ago
Los Angeles, United States MoeGo Community Full timeAbout MoeGo Our MissionThe technology in the $130-billion pet industry (US) is antiquated, and it has caused significant friction for the pet economy to progress. We aim to contribute to the pet industry by empowering everyone in the pet community. We strive to build the most trustful, impactful, yet simple-to-use solutions for everyone in the space, so that...
-
Head of Customer Success
3 weeks ago
Los Angeles, United States Plots Inc. Full timeAbout Plots Plots' primary mission is to facilitate in-person connections at events. Our app makes it easy for users to discover high-quality local experiences and connect with other eventgoers near them. Event hosts are given cutting-edge tools to make an income off organizing events. We're constantly building new ways for people to connect and want to help...
-
Head of Customer Success
3 weeks ago
Los Angeles, United States Plots Inc. Full timeAbout PlotsPlots' primary mission is to facilitate in-person connections at events. Our app makes it easy for users to discover high-quality local experiences and connect with other eventgoers near them.Event hosts are given cutting-edge tools to make an income off organizing events. We're constantly building new ways for people to connect and want to help...
-
Sales and Customer Service Associate
1 day ago
Los Angeles, United States Happy Head Full timeHappy Head - Sales and Customer Service Associate / Outbound Sales Happy Head (https://www.happyhead.com/) is a rapidly growing, profitable startup at the crossroads of Telemedicine, Health & Wellness, Technology, E-commerce, and Pharma. We’re seeking a sales-focused, Los Angeles-based candidate to drive our outbound sales efforts, grow customer...
-
Sales and Customer Service Associate
1 day ago
Los Angeles, United States Happy Head Full timeHappy Head - Sales and Customer Service Associate / Outbound Sales Happy Head (https://www.happyhead.com/) is a rapidly growing, profitable startup at the crossroads of Telemedicine, Health & Wellness, Technology, E-commerce, and Pharma. We’re seeking a sales-focused, Los Angeles-based candidate to drive our outbound sales efforts, grow customer...
-
Head Chef
1 week ago
Los Angeles, California, United States Pronto Café Full timeJob Title: Head ChefSalary Range:$30,000 - $45,000 per yearAbout Pronto CaféWe are a fast-paced café looking for an experienced Head Chef to join our team. As a Head Chef at Pronto Café, you will be responsible for overseeing the kitchen operations, preparing high-quality food, and ensuring excellent customer service.Responsibilities:Oversight of kitchen...
-
Customer Success Manager
3 weeks ago
Los Angeles, United States CXApp US, Inc. Full timeWho We Are: At CXApp, we are the innovators of Indoor Intelligence, delivering actionable insights for people, places and things. Our flagship product the “CXApp” is a workplace experience platform for the enterprise. Our technologies and solutions help enterprise customers deliver a comprehensive business journey in a work ‘from-anywhere’ world for...
-
Customer Success Advocate
4 weeks ago
Los Angeles, California, United States Employ and Relate Full timeCompany OverviewOur well-established and highly reputable client, Employ and Relate, is seeking a results-driven Customer Success Advocate to join their dynamic team.Job SummaryThe Customer Success Advocate is responsible for delivering exceptional customer support while ensuring long-term client success and satisfaction. This role combines technical service...
-
Customer Success Manager
2 months ago
Los Angeles, United States Northbeam LLC Full timeAs a Customer Success Manager at Northbeam, you will play a critical role in facilitating and coordinating support for Northbeam’s enterprise customer base to improve retention and minimize customer churn. You will own a book of business and work closely with the Media Strategy team to ensure the Northbeam product is delivering outstanding value and...
-
Customer Success Manager
2 months ago
Los Angeles, United States We Recruit Full timeAbout the job Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business revenue potentials and minimize churn rates. A Customer Success Managers...
-
Customer Success Strategist
2 weeks ago
Los Angeles, California, United States Urban Insight Full timeUnlock Your PotentialA successful Account Manager at Urban Insight drives customer success by evolving our strategy and building meaningful relationships. This role is perfect for a seasoned professional with 5+ years of experience in post-sales Onboarding, Customer Success, or Account Management positions.We're looking for someone with strong analytical and...
-
Customer Success Associate
2 weeks ago
Los Angeles, California, United States Morphius Corp Full timeJob DescriptionWe are seeking a highly skilled Customer Success Associate to join our team at Morphius Corp. This role requires an individual who can deliver exceptional customer experiences and drive satisfaction through effective communication, product knowledge, and issue resolution.Key Responsibilities:Manage inbound customer inquiries via phone and...
-
Customer Success and Implementation
2 months ago
Los Angeles, United States Mojo Full timeMOJO is seeking a motivated, self-starting customer success professional who can contribute immediately in a fast-paced environment, as we look to expand our network of youth sports partners and build awareness of our award-winning youth sports app. We are on a mission to transform youth sports and build the world's most beloved and family-friendly sports...
-
Customer Success Advocate
2 weeks ago
Los Angeles, California, United States Morphius Corp Full timeJob DescriptionWe are seeking a skilled Customer Service Representative Remote to drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.About Morphius CorpMorphius Corp is a dynamic organization that values customer-centric approach. As a member of our team, you will be responsible for...
-
Customer Success Manager
7 months ago
Los Angeles, United States Northern Impact Full timeOverview Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team! This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company tracks over $100 billion of assets and over $55 billion in rental and sale transactions...
-
Customer Success Associate
2 weeks ago
Los Angeles, California, United States TMI Los Angeles Full timeJob Description: We're seeking a Customer Success Associate to join our team at TMI Los Angeles. As a Customer Success Associate, you will be responsible for working with our Marketing and Sales Managers to integrate campaigns with sales promotions, as well as engaging with customers directly to assist them with products and services.About the Role: The...
-
Head Cashier
3 months ago
Los Angeles, United States Sprouts Farmers Market Full timeSprouts Farmers Market - 1751 Westwood Blvd. [Retail Cashier / Checker / Team Member] As a Head Cashier at Sprouts Farmers Market, you'll: Be responsible for the supervision of a team of cashiers, providing training, hiring, monitoring; Proactively visit registers, provide direction and support to Cashiers and Baggers, and ensure excellent customer service;...
-
Customer Success Manager
1 week ago
Los Angeles, United States Pentera Full timeAccelerate Your Career in Cybersecurity Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera, you’ll be at the forefront of cybersecurity...
-
Customer Success Manager
5 months ago
Los Angeles, United States Sellers Hub Full timeKey ResponsibilitiesRelationship Management: Develop and maintain strong, long-lasting customer relationships throughout all levels and teams of their organization. Customer Engagements: Lead customer kick-off calls, perform platform demos & user trainings, drive regularly scheduled check-ins, QBRs with customers, while monitoring platform adoption and...
-
Customer Success Strategist
1 week ago
Los Angeles, California, United States BSF Talent Recruitment Full timeYour ResponsibilitiesDrive the successful adoption and onboarding of our services to help customers realize the business value of our partnership and offerings.Guide customers through the changes needed to unlock the full value of our products, and help their staff train and align their people and partners to deliver on transformation.Partner with business...
