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Customer Success and Implementation
2 months ago
MOJO is seeking a motivated, self-starting customer success professional who can contribute immediately in a fast-paced environment, as we look to expand our network of youth sports partners and build awareness of our award-winning youth sports app. We are on a mission to transform youth sports and build the world's most beloved and family-friendly sports platform and brand. We are seeking people who share our tireless passion for making a difference in the lives of families across the world. Responsibilities Own post-sale implementation process with our organizational customers, diligently managing launch timelines and key milestones to ensure timely and seamless rollout. Serve as primary liaison between customers and internal teams (e.g. product, sales) during launch and post-launch, clearly communicating project timelines and deliverables internally and externally. Cultivate long-term, trusting relationships with our youth sports league and club partners through regular business reviews, product updates, and goals discussions. Manage seasonal renewal and re-launch calendar of our youth sports partners. Respond to inbound B2B and B2C customer support needs and manage overall support desk. Conduct regular trainings and webinars of our award-winning coaching app to youth sports organizations and coaches. Assist in development of youth sports curriculums as needed for strategic partners and governing bodies. Serve as “voice of customer” to product and content teams by gathering regular feedback, needs, and suggestions from league partners and their constituents. Identify customer evangelists/promoters for purposes of research, beta testing, and reselling. Assist with market research to support sales and customer success teams. Experience and Skills Customer success or account management experience required, preferably in a high-stakes environment managing a large portfolio of clients. Highly organized with the ability to juggle multiple projects with extremely fluid timelines; project management experience highly desirable. Tireless work ethic and passion to make a difference in the lives of kids and families – a love of sports is a plus. Exceptional communication skills, with natural desire to help people and a willingness to go the extra mile to ensure customer satisfaction. Strong technical proficiency with baseline understanding of software development processes. High integrity with unwavering commitment to being an exemplary representative of our brand and our mission. The ideal candidate is highly organized, unfailingly patient, and able to easily interact with people of all ages and backgrounds. Previous experience in a customer success, account management, or project management role is required. Strong attention to detail, with the ability to manage multiple projects and work well within a team environment are essential. The ideal candidate is based in the Los Angeles area. Include this role's title in your subject line (it'll help us to sort through the emails). Include your resume and a brief description of why you are interested in this position. #J-18808-Ljbffr
