Billing Manager

2 months ago

chicago, United States Jenner & Block Full time

ABOUT JENNER & BLOCK

Jenner & Block LLP is a law firm with global reach, with offices in Century City, Chicago, London, Los Angeles, New York, San Francisco, and Washington, DC. The firm is known for its prominent and successful litigation practice, global investigations practice, regulatory and government controversies work, and experience handling sophisticated and high-profile corporate transactions. Its clients include Fortune 100 companies, technology companies, large privately held corporations, emerging companies, Native American tribes, and venture capital and private equity investors. The American Lawyer has recognized Jenner & Block as the No. 1 pro bono firm in the United States 10 times.


Position Summary:

Reporting to the Director – Billing & Collections, you will join a collaborative and dedicated team of finance professionals to own a high performing billing function, designing billing solutions for clients with varied billing requirements and working closely with our attorneys and finance leadership. This position requires a thought leader with a “hands-on” management style focused on driving this function to best practices. This is an exempt position and located in our Chicago office.


PRIMARY RESPONSIBILITIES:

  • Fully own the timely and accurate billing of the firm’s professional services and related client disbursements. Follow an agreed escalation plan where efforts are not effective in certain circumstances.
  • Understand and completely support situations requiring prompt and careful support, which may extend beyond normal business hours.
  • Design and oversee the billing team’s component of end-to-end revenue cycle processes and accounting policies to ensure a consistent and principled approach which supports the firm’s wider data and reporting needs. Deeply understand your team’s impact on key financial metrics utilized by firm leadership.
  • Design and maintain an efficient and talented billing team. Provide growth opportunities for all; provide regular performance feedback to drive continuous improvement.
  • Collaborate closely with legal assistants’ management, as well as with our pricing and collections teams, to ensure a seamless financial experience for our clients; help set clear roles and responsibilities among our professional services teams.
  • Ensure excellent and prompt customer service is provided to the firm’s clients and to your internal customers. Seek feedback from billing customers and resolve pain points.
  • Foster culture of accountability by regularly meeting with team to track billing requests and prioritize time-sensitive or key client/partner billing issues; Develop understanding of client processes and counsel team members to alleviate inefficiencies in creation of client bills.
  • Create tracking reports to monitor billing activities and provide feedback to Director of Billing & Collections, CFO, and Pricing to help strategize and improve processes.
  • Manage the firm’s semi-annual and year-end billing and collection campaigns, by ensuring timely and accurate billing and implement strategies to ensure highest realization of revenue.
  • Contribute to preparation of periodic financial reports and presentations, working closely with the Director of Billing & Collections and CFO.
  • Participate in onboarding of lateral partners and present to newly promoted partners, introducing them to the firm’s Billing and Collections policies and procedures.
  • Provide critical support to Annual Bill Rate setting across matters through collaboration with the Pricing team.
  • Support system upgrades through testing and verification of financial information used in the billing, e-Billing, and collections functions.
  • Collaborate in the reconciliation of various system-generated financial reports, ensuring consistency and accuracy of information and provide recommendations for improvement where appropriate.
  • Complete special projects as requested.


ADDITIONAL RESPONSIBILITIES MAY INCLUDE:

  • Regularly demonstrate a strong ability to design, document and educate team members on new processes when needed to support new client-driven or firm driven changes.
  • Maintain a positive and collaborative approach within billing, collections and pricing, and as well as with other departments.
  • Demonstrate strong leadership skills and ability to promote an atmosphere that is supportive and encourages teamwork, while expecting highest individual ownership from the team.


DESIRED SKILLS AND EXPERIENCE

  • Bachelor’s degree in Accounting or Finance. Eight or more years of progressive billing/collections experience, preferably in a large legal or professional services firm. Four or more years of supervisory experience.
  • Experience with a financial software conversion.
  • High proficiency in Microsoft Office Suite, specifically Excel and PowerPoint
  • Experience with SharePoint, database management and data presentation software(s).
  • Strong organization skills, attention to details and good business judgment. Able to properly handle sensitive information.
  • Excellent oral and written communication skills, demonstrating an ability to explain complex concepts to professionals of different backgrounds with confidence.
  • Ability to work independently and maintain flexibility with respect to assigned tasks due to changing deadlines and deliverables in a fast-paced environment.


Jenner & Block LLP is an equal opportunity employer. Recruitment and employment decisions are not made on the basis of an individual’s race, color, creed, religion, national origin, ancestry, citizenship status, age, non-disqualifying physical or mental disability or medical condition, genetic information, sexual orientation, sex, gender identity and/or expression, pregnancy, childbirth, breastfeeding or related medical conditions, arrest record, matriculation, personal appearance, political affiliation, marital, parental, veteran, military, or order of protection status, or any other protected status or that of their relatives, friends, or associates.


Jenner & Block offers a comprehensive benefits program, which includes medical, dental, and vision insurance, 401(k), and paid time off, in addition to other offerings.

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