Lead Support Engineer

3 weeks ago

louisville, United States Tech Mahindra Full time

Role: Lead Support Engineer (WMS exp with Softeon)

Location: Louisville, KY. 100% Onsite


Responsibilities –

Client business and process requirements analysis and documentation

Come up with the architecture and solution for the requirements

WMS Systems configuration to enable Automation and also drive the team when required

Functional responsibility for integration into host and other business and control systems onsite

Functional and configuration responsibility for setting up and connecting to warehouse devices (scanners, printers, sorters, etc.)

Go-live preparation, go-live and post go-live hyper care

Work closely with key business partners during the entire lifecycle of the project, including client teams, on and off shore teams as well as 3rd party teams where applicable.

Provide functional support and troubleshooting for production issues during and after implementation

Support testing activities during client engagements, including test setup, use case refinement, execution and troubleshooting.

Take ownership on actions required to resolve issues or make progress on key deliverables (Project focused).

Provide feedback of implementation and support challenges to the client to improve product quality.

Obtaining a working knowledge of the Agile implementation methodology and be able to apply it on implementation projects.

Expand your knowledge base to the portfolio of Supply Chain Planning and Execution Solutions


Requirements for this Role

Exp with PL/SQL and Querying skills

Exp with WMS Softeon

Exp with Softeon Configuration experience and Automation experience integrating with Locus, Addverb and Geekplus


Exp with WMS product knowledge and hands-on WMS Implementation experience.

This includes exceptional product and data model knowledge. Experience collecting requirements and translating requirements into a systems definition as well as all the key steps required to implement WMS systems successfully.


Outstanding Warehouse Management domain knowledge of (1) all processes: receiving, putaway, picking, packing, shipping, (2) other systems required to interface with, (3) EDI, flatfile, XML, (4) peripheral devices to interface with, like RF, Printers, etc. (5) labels and (6) transportation carriers

A team player with excellent communication skills, both written, verbal and presentation

A driven and resilient individual with exceptional abilities to learn fast, solve problems and take ownership

Ability to travel is required.


Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.

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