Food and Beverage Operations Manager

4 weeks ago

Hilton Head Island, United States Marriott Full time
Job Number 24139886
Job Category Food and Beverage & Culinary
Location The Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management

JOB SUMMARY

 

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

 

CORE WORK ACTIVITIES

 

Managing Day-to-Day Operations

• Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.

• Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.

• Supports and supervises an effective monthly self inspection program.

• Operates all department equipment as necessary and reports malfunction.

• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Understands employee positions well enough to perform duties in employees' absence.

• Develops specific goals and plans to prioritize, organize, and accomplish work.

• Monitors and maintains the productivity level of employees.

• Verifies that all team members/supervisors understand the brand specific philosophy.

• Maintains the operating budget, and verifies that standards and legal obligations are followed.

• Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.

• Celebrates and fosters decisions that result in successes as well as failures.

• Communicates areas that need attention to staff and follows up to verify understanding.

• Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.

• Establishes and maintains open, collaborative relationships with employees.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.

• Follows property specific second effort and recovery plan.

• Stays readily available/ approachable for all team members.

• Demonstrates knowledge of the brand specific service culture.

 

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.

• Takes proactive approaches when dealing with guest concerns.

• Sets a positive example for guest relations.

• Stays readily available/ approachable for all guests.

• Reviews comment cards and guest satisfaction result with employees.

• Responds in a timely manner to customer service department request.

 

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Performs hourly job function if necessary.

• Extends professionalism and courtesy to team members at all times.

• Comprehends budgets, operating statements and payroll progress report.

• Performs other duties, as assigned, to meet business needs.

 

The salary range for this position is $55,000 to $71,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

  • Food and Beverage Operations Manager

    3 days ago

    Hilton Head, South Carolina, United States Crestview Management, LLC Full time

    Job SummaryCrestview Management, LLC is seeking a highly skilled Food and Beverage Supervisor to oversee the daily operations of our food and beverage department. As a key member of our team, you will be responsible for ensuring exceptional service, maintaining a clean and safe environment, and driving business growth.Key ResponsibilitiesLeadership and...

  • Food and Beverage Operations Manager

    4 weeks ago

    Hilton Head Island, United States Marriott Full time

    Job Number 24139886Job Category Food and Beverage & CulinaryLocation The Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type Management JOB SUMMARY   Supervises daily Food and Beverage (F&B) shift operation and monitors...

  • Food and Beverage Operations Manager

    4 weeks ago

    Hilton Head Island, United States Marriott Full time

    Job Number 24139886Job Category Food and Beverage & CulinaryLocation The Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type Management JOB SUMMARY   Supervises daily Food and Beverage (F&B) shift operation and monitors...

  • Food and Beverage Operations Manager

    4 weeks ago

    Hilton Head Island, United States Marriott Full time

    Job Number 24139886Job Category Food and Beverage & CulinaryLocation The Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type Management JOB SUMMARY   Supervises daily Food and Beverage (F&B) shift operation and monitors...

  • Food & Beverage Manager

    2 days ago

    Hilton Head Island, United States Long Cove Club Full time

    Job DescriptionJob DescriptionLong Cove Club is seeking a dynamic Food & Beverage Manager to join our dedicated hospitality team at Hilton Head Island's Premier Private Country Club. We are looking for a professional who embodies the spirit of hospitality, is highly organized, and thrives in a collaborative environment. As the F&B Manager, you will play...

  • Food and Beverage Operations Manager

    2 weeks ago

    Johns Island, South Carolina, United States Kiawah Island Club Full time

    Join Our Team as a Food and Beverage SupervisorThe Kiawah Island Club is seeking a skilled and passionate Food and Beverage Supervisor to enhance our esteemed dining experience. This role is perfect for individuals who thrive in a vibrant hospitality environment and possess a strong commitment to exceptional service.Core Responsibilities:Manage the daily...

  • Food and Beverage Server

    3 days ago

    Hilton Head Island, South Carolina, United States Giuseppi's Shelter Cove Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Server to join our team at Giuseppi's Shelter Cove. As a Server, you will be responsible for providing exceptional dining experiences for our guests, ensuring that every visit is memorable and enjoyable.Key ResponsibilitiesProvide Excellent Service: Greet guests, take orders, serve food and...

  • Food and Beverage Supervisor

    3 months ago

    Hilton Head Island, United States Long Cove Club Full time

    Job DescriptionJob DescriptionLong Cove Club is seeking a F&B Dining Room Supervisor to join our team. We are looking for a professional, collaborative, and highly organized individual to support our members and guests. Our F&B Supervisor has a crucial role in the smooth and efficient running of our F&B operations.Evening, weekend, and Holiday availability...

  • Food and Beverage Supervisor

    3 months ago

    Hilton Head Island, United States Long Cove Club Full time

    Long Cove Club is seeking a F&B Dining Room Supervisor to join our team. We are looking for a professional, collaborative, and highly organized individual to support our members and guests. Our F&B Supervisor has a crucial role in the smooth and efficient running of our F&B operations.Evening, weekend, and Holiday availability are requiredTravel pay provided...

  • Food & Beverage Manager - The River Course

    3 months ago

    Johns Island, United States Kiawah Island Club Full time

    Job DescriptionJob DescriptionOn Kiawah Island, located just south of Charleston, South Carolina, day breaks across a pristine 10-mile beach, expansive marsh savannahs, ribboning rivers, and some of the most-acclaimed amenities available on the Eastern Seaboard. The Kiawah Island Club delivers a diverse collection of private amenities in distinctive venues....

  • Food Expeditor

    3 months ago

    Hilton Head Island, United States Marriott International, Inc Full time

    Additional Information Full Time, Up to $500 Sign On BonusJob Number 24090072Job Category Food and Beverage & CulinaryLocation The Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Prepare...

  • Food Expeditor

    3 months ago

    Hilton Head Island, United States Marriott International, Inc Full time

    Additional Information Full Time, Up to $500 Sign On BonusJob Number 24090072Job Category Food and Beverage & CulinaryLocation The Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Prepare...

  • **General Manager

    2 days ago

    Hilton Head, South Carolina, United States Middleton Place Full time

    About the RoleWe are seeking a highly skilled and experienced General Manager to lead our food service operations at Middleton Place. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving business growth.Key ResponsibilitiesLeadership and...

  • Food and Beverage Supervisor

    2 months ago

    Johns Island, United States Kiawah Island Club Full time

    Job DescriptionJob DescriptionWe are seeking a dynamic and experienced Food and Beverage Supervisor to join our team at The Marsh House, located within the prestigious Kiawah Island Club. The ideal candidate will have a passion for delivering exceptional dining experiences, strong leadership skills, and a deep understanding of hospitality operations. As a...

  • Food & Beverage Manager

    3 months ago

    Johns Island, United States Kiawah Island Club Full time

    Job DescriptionJob DescriptionKiawah Island Club's Cassique Clubhouse is now hiring Food and Beverage Managers. Nestled between the 9th and 18th greens, our restaurants offer sweeping views of our private, nationally ranked links course. The views are the perfect backdrop to offerings of premium spirits, craft cocktails, a robust wine program and some of...

  • Food Service Assistant

    3 days ago

    Hilton Head, South Carolina, United States Greenwood Communities Full time

    **Job Summary:**We are seeking a highly motivated and detail-oriented Dining Attendant to join our team at Greenwood Communities. As a Dining Attendant, you will play a critical role in ensuring exceptional customer service and a seamless dining experience for our guests.**Key Responsibilities:**Assist servers with every aspect of setup, service, and...

  • Executive Chef and Dining Services Manager

    1 week ago

    Hilton Head, South Carolina, United States Vi Living Full time

    About the RoleWe are seeking a highly accomplished professional to join our team as the Director of Dining Services at Vi Living. This is a unique opportunity to lead all aspects of dining services in our food and beverage operations, including our care venues.As a member of our management team, you will have significant responsibility for ensuring a...

  • Food Service Specialist

    2 weeks ago

    Hilton Head, South Carolina, United States Greenwood Communities Full time

    Position Overview: Greenwood Communities is seeking a dedicated Server to enhance our team.JOB SUMMARY: The ideal candidate will consistently embody the mission, values, and customer service philosophy of Greenwood Communities and Resorts in their work and interactions. The Server plays a crucial role in providing guests with an exceptional dining...

  • F&B Operations Supervisor

    6 days ago

    Hilton Head, South Carolina, United States Marriott Full time

    Job OverviewAs a key leader in the Food and Beverage department, you will oversee daily operations, ensuring adherence to all policies, standards, and procedures. Your role is vital in managing the daily activities, guaranteeing that quality and customer expectations are consistently met. You will also be responsible for maintaining the operational budget...

  • Executive Chef and Dining Services Manager

    6 days ago

    Hilton Head, South Carolina, United States Vi Living Full time

    About the RoleWe are seeking a highly accomplished professional to join our team as the Director of Dining Services at Vi Living. This is a unique opportunity to lead all aspects of dining services in our food and beverage operations, including our care venues.As a member of our management team, you will have significant responsibility for ensuring a...