Head of Product, Collaborative Intelligence Technology, Kumo

6 days ago

Seattle, United States Amazon Full time
Head of Product, Collaborative Intelligence Technology, Kumo

Job ID: 2685532 | Amazon Web Services, Inc. - A97

Product head owns the transformation of knowledge management services AWS re:Post and AWS re:Post Private into Collaborative Intelligence Technology (CIT) where humans and AI will collaborate to build collective wisdom. Owns the vision and three-year planning for CIT services including AWS re:Post, AWS re:Post Private, and internal data and knowledge services. They will drive adoption among target customer segments and customer success.


Key job responsibilities

As the Head of Product, you will define the strategic vision and own the long-term roadmap for major suites of technology products with company-wide impact. Working with technical teams, you will use your product domain expertise, customer obsession, and ownership of the end-to-end product development cycle (customer engagements, stakeholder buy-ins and requirements definition, CX design, compliance, feature definition and prioritization, product messaging, go-to-market strategies, and post-launch closed-loop feedback mechanisms) to lead products and teams through strategic and technical ambiguity to ultimate success. You will be expected to make appropriate tradeoffs to optimize time-to-market and technical and business outcomes, clearly communicating goals, roles, responsibilities, and desired outcomes. Beyond a strong technical background and proven track record of product management, a successful candidate will have experience driving strategy and influencing executive leadership. We are looking for someone that is a self-starter, someone that approaches complex business questions with data and curiosity, and a person that dives below the surface to identify the root cause and "so what" rather than just superficial trends. Lastly, we are looking for a strong manager who can hire and develop great Product Management talent to help scale the organization to meet customer needs.


A day in the life

We have a team culture that encourages diversity and innovation. We expect team members and management alike to take high ownership for their vision and execution of ideas, and to foster a work environment empowering everyone to do the same. Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role.


About the team

The Collaborative Intelligence Technology (CIT) organization currently caters to a range of customers, including AWS Managed Services (AMS) customers utilizing Self-Service Reports (SSR), public developers accessing self-service knowledge articles and community-generated knowledge on AWS re:Post, AWS Support frontline operations teams and Kumo product teams consuming actionable insights through self-service dashboards, Real-Time Metrics (RTM) dashboards, Kumo page-0 metrics, and on-demand analytics. Additionally, AWS customer-facing employees use AWS Guide for internal collaboration and self-service knowledge to solve customer problems. Lastly, AWS re:Post Private, a customer enablement service for Enterprise Support (ES) and Enterprise On-Ramp (EOP) customers.


BASIC QUALIFICATIONS

- MBA degree or equivalent work experience
- 15+ years of experience with 7+ years of technical product management experience in a related industry, and 5+ years of direct management experience
- Knowledge of professional software engineering practices and best practices for the full software development life cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and operations
- Demonstrated written and verbal communication skills with a proven ability to present complex technical information in a clear and concise manner to a variety of audiences
- Demonstrated experience translating customer needs and product opportunities into innovative and detailed product requirements for business applications with large and diverse customer bases and business use cases


PREFERRED QUALIFICATIONS

- Proven track record of delivering results in company-wide, cross-functional technical initiatives
- Experience with knowledge management related technologies
- Experience in managing small to medium sized teams.
- Experience owning enterprise-wide business applications and workflows with critical business, security, and compliance impact
- Experience coordinating teams across multiple business units and time zones
- Experience architecting a solution on top of Amazon Web Services (AWS)


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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