APAC Lead Strategic Advisor

1 month ago

San Diego, United States This is an IT support group Full time

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Reporting to the Global Lead, Strategic Advisors - Elevate, the mission of the APAC Lead Strategic Advisor - Elevate is to work with ServiceNow's most strategic customers in ensuring improvement in adoption, customer satisfaction, and removing obstacles to expanding the long-term partnership as part of the Elevate team.

The Elevate team is an integral part of our Strategic Growth engine at ServiceNow. This Business represents our network of strategic customers around the world. The Elevate Team's mission is to help customers maximize their investment in ServiceNow and ensure continued growth and partnership.

What You Get To Do In This Role

  1. Solution Design: Working with customers to understand key concerns, issues, and reasons for obstacles that are preventing growth. Understand what is needed to promote continued adoption, improve overall satisfaction, and build appropriate plans to execute.
  2. ServiceNow Ecosystem Orchestration: Lead engagements with customers that require the coordination of different teams. Escalate issues and concerns impacting customers to the appropriate executives within ServiceNow and the customer.
  3. Customer Engagement: Work with customers to create an optimization and/or adoption plan that aligns activities, timelines, owners, and outcomes to improve the customer experience.
  4. Strategic Advisor and Advocate: Work with internal leadership teams to formulate appropriate action plans that help to improve overall customer satisfaction.

Qualifications

To be successful in this role you have:

  1. Minimum 15+ years of related work experience OR advanced degree with 10+ years' experience, including at least 7 years in technical roles in or selling to enterprise customers in APAC markets.
  2. Experience working with the ServiceNow Platform with ServiceNow customers, and in-depth understanding of the ServiceNow architecture and platform.
  3. Understanding of enterprise customer business and transformation objectives.
  4. Experience working with sales, with the ability to work as an extended part of the account teams.
  5. Ability to provide expertise and work with internal ServiceNow engineering, product, and support teams.
  6. Interact at multiple levels within a customer account (Enterprise Architects, Technical Architects, Directors, VP's, and CXOs).
  7. Ability to travel up to 30% of the time.
  8. Knowledge of enterprise integration, service-oriented architectures and micro-services.
  9. Knowledge of security, data privacy, data governance within the enterprise customer environments.
  10. Instant customer credibility with a record of building customer relationships.

FD21

Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

#J-18808-Ljbffr

  • Enterprise Technology Strategist

    3 weeks ago

    San Diego, California, United States This is an IT support group Full time

    Unlock Strategic Growth with ServiceNowServiceNow is a global leader in the IT industry, transforming how organizations work. As our APAC Lead Strategic Advisor, you will play a crucial role in driving growth and partnership with our most strategic customers.The Elevate team is an integral part of our Strategic Growth engine at ServiceNow. Our mission is to...

  • Project Lead-Apac

    4 weeks ago

    San Mateo, United States Talview Full time

    As a Project Lead for the Customer Success Team for the APAC Region, you shall be responsible for project management within our Implementation team, prepare and maintain work schedules for multiple project teams, run regular meetings with customers and other stakeholders for project updates, managing risk by proactively working on mitigation options. You...

  • Strategic Business Partner for APAC Operations

    3 weeks ago

    San Francisco, California, United States Cloudflare, Inc. Full time

    About CloudflareCloudflare is a highly ambitious, large-scale technology company with a soul. Our mission is to help build a better Internet by protecting and accelerating any Internet application online without adding hardware, installing software, or changing a line of code.We run one of the world's largest networks that powers millions of websites and...

  • APAC System Integration Lead

    4 days ago

    San Carlos, California, United States Noah Medical Full time

    About the JobNoah Medical is a rapidly growing company that is changing the face of medical robotics. We are looking for a highly experienced Senior System Integration Specialist to join our team in APAC. As a key member of our team, you will be responsible for ensuring system uptime and supporting design changes throughout all phases of development.Duties...

  • Strategic Advisor

    2 days ago

    San Francisco, California, United States Naptha AI Full time

    Job OverviewNaptha AI is seeking a highly experienced Advisor to join our team and contribute to shaping the future of AI infrastructure. As an esteemed expert in your field, you will bring valuable insights and strategic guidance to help us build the foundational infrastructure for the next wave of AI companies.In this role, you will work closely with our...

  • Strategic Data Insights Lead

    4 weeks ago

    San Diego, California, United States LPL Financial Full time

    Company Overview:LPL Financial is a leading independent broker-dealer that provides an integrated platform of proprietary technology, brokerage, and investment advisor services. We take care of our advisors, so they can take care of their clients.Job Summary:The Assistant Vice President, Supported Models will join our innovative, entrepreneurial,...

  • AI Solutions Architect, APAC

    2 months ago

    San Jose, United States NetApp Full time

    Title: AI Solutions Architect, APAC Location: AU Requisition ID: 128344 Job SummaryAs an AI Solutions Architect for the APAC Geo at NetApp, you will work closely with Sales Specialists, Partner Managers, Technical Leaders and Sales Teams to drive sales execution and business growth for AI solutions and technologies. Your passion for technology, strategic...

  • Senior Audit and Accounting Professional

    4 weeks ago

    San Antonio, Texas, United States Wilson Ivanova Certified Public Accountants, Inc., APAC Full time

    Job OverviewWilson Ivanova Certified Public Accountants, Inc., APAC is a leading accounting firm in San Bernardino, California, serving clients throughout Southern California with revenues ranging from $1M to $250M.We pride ourselves on being a trusted advisor and part of our clients' teams. Our fast-paced business environment demands experts who know their...

  • Senior Project Manager for APAC Implementation Team

    3 weeks ago

    San Mateo, California, United States Talview Full time

    Project Lead for APAC Implementation TeamThe successful candidate will be responsible for managing the lifecycle of projects in the APAC region, ensuring a successful outcome for customers and organizations. This includes project management within our Implementation team, preparing and maintaining work schedules for multiple project teams, running regular...

  • Strategic Academic Advisor for Higher Education

    4 weeks ago

    San Francisco, California, United States InsideHigherEd Full time

    Welcome to the College of Computing, Data Science, and Society at the University of California, Berkeley, a world-renowned institution dedicated to academic excellence and innovation. We are currently seeking a highly skilled Strategic Academic Advisor for Higher Education to join our team.About the Position:The Strategic Academic Advisor will play a crucial...

  • Strategic Program Lead

    4 days ago

    San Diego, California, United States Dynamic Solutions Technology LLC Full time

    Job Title: Strategic Program LeadThe Dynamic Solutions Technology LLC is seeking a full-time Strategic Program Lead to support DoD customer based in San Diego, CA. The estimated salary for this role is $120,000 - $180,000 per annum.Company OverviewAs a premier strategic services firm, we meet IT and Service needs for commercial and government clients. We are...

  • Strategic Proposal Lead

    4 weeks ago

    San Diego, California, United States BAE Systems Plc Full time

    Company OverviewBAE Systems, Inc. is a leading defense, aerospace and security company that delivers innovative solutions for air, land and naval forces. As a strategic partner to governments and private organizations, we strive to improve the future and protect lives.We are proud to work on cutting-edge projects, leveraging our expertise in advanced...

  • Senior Strategic Operations Lead

    3 weeks ago

    San Francisco, California, United States Autodesk Full time

    Role OverviewWe are seeking a highly skilled Senior Strategic Operations Lead to join our team at Autodesk in San Francisco, California. This is a unique opportunity to support the Chief Technologist in the COO organization and play a critical role in driving business success.About the RoleThe successful candidate will act as a strategic advisor and...

  • Strategic Program Lead

    2 days ago

    San Diego, California, United States Fuse Integration Full time

    Key ResponsibilitiesThe Program Development Director will be responsible for leading, supervising, and motivating Program and Project Managers. Key responsibilities include:Crafting program and project objectives and communicating these to program leadsApplying strategic thinking to set objectives, develop plans, and align programs with company-wide...

  • Strategic Human Resources Advisor

    4 weeks ago

    San Luis Obispo, California, United States Adventist Health Full time

    At Adventist Health, we are seeking a Strategic Human Resources Advisor to join our team. As a key member of our HR department, you will play a critical role in supporting the growth and development of our organization.About UsAdventist Health is a faith-based, nonprofit, integrated health system serving more than 90 communities on the West Coast and Hawaii...

  • Strategic Financial Analyst Position

    3 weeks ago

    San Diego, California, United States Ascent Funding Full time

    Job Overview:Ascent Funding, a leading provider of innovative financial products and student support services, is seeking a highly skilled Senior Analyst, Corporate Strategy to play a pivotal role in shaping the company's strategic direction. Reporting directly to the COO/CFO, this individual will provide crucial analytical and strategic support across...

  • Senior Accounting and Audit Expert

    2 days ago

    San Antonio, Texas, United States Wilson Ivanova Certified Public Accountants, Inc., APAC Full time

    Job DescriptionThis Accounting and Audit Senior role involves managing multiple client engagements, ensuring the overall success of each project. The successful candidate will acquire a deep understanding of clients' businesses, build strong relationships with client personnel, and identify, communicate, and solve engagement and technical issues.Key...

  • Sales Operations Lead

    1 month ago

    San Francisco, United States This is an IT support group Full time

    Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more...

  • Strategic Business Development Manager

    4 weeks ago

    San Diego, California, United States LPL Financial Full time

    LPL Financial, a leading independent broker-dealer, is seeking an exceptional Strategic Business Development Manager to join our innovative Supported Models team. As a key member of this high-performing team, you will play a pivotal role in driving the evolution of our go-to-market strategy with new business lines and advisor affiliation models.The ideal...

  • Strategic Business Advisor

    4 weeks ago

    San Francisco, California, United States Metis Strategy LLC Full time

    We are seeking a highly motivated Strategic Business Advisor to join our team at Metis Strategy LLC. As a key member of our advisory firm, you will be responsible for helping our clients achieve and maintain strategic and operational excellence in the fast-paced digital era.About Metis Strategy LLCMetis Strategy is a management and strategy consulting firm...