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Case Specialist I

2 months ago

San Francisco, United States Mission Neighborhood Centers, Inc. Full time

Over the course of more than 125 years, MNCs have provided services essential to the improvement of the lives of San Francisco’s communities. We believe that supporting individual members of a family throughout each life phase, brings success and upward mobility for the entire family. Today, we have 21 campuses which are enhancing the lives of low-income seniors, youth, and families.

The Case Specialist I will provide care management, skill building, and culturally appropriate workshops. The incumbent will structure daily programming for Precita Campus HUB to prevent deepening involvement in the justice system providing youth with connections to services, programs and support the meet their individual need, wraparound family support and case management as needed while clients are awaiting court disposition.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

  • Provide case management services to at-risk youth or have contact with the Juvenile Justice System.
  • Provides unwavering support to youth and families by actively participating in case conferences and court sessions, providing ongoing assistance, and helping clients address the multifaceted challenges in their lives.
  • In conjunction with the CARE specialists, coordinate the specialist’s caseload of up to 25 clients under the intensive case management program and 25-40 advocacy, information and referral cases.
  • Accompany clients to court hearings and advocate on their behalf, ensuring continuous communication with lawyers and parents, making sure the resources are culturally appropriate and providing an understandable community release plan.
  • Provide assistance in daily Precita Campus HUB programming, including Case management, nutrition snacks and meals, education, art, presentations, educational workshop and other activities.
  • Provide transportation and safe passage for youth to and from home and to the HUB.
  • Works closely with the Community Assessment and Services Center to connect TAY/A to additional support services, eligibility and enrollment assistance, behavioral health services, support groups, employment and reentry sources.
  • Provide assessments of youth and develop the appropriate community services plan to reduce the crossover into higher levels of detention.
  • Provide prosocial educational workshops and community services and other leadership and enrichment activities that help participants connect with each other and feel valued.
  • Conduct support groups for in risk youth to help them, provide resources and information to troubleshoot and use critical thinking skills.
  • Administer and implement surveys 3 times a year and quality assessments twice/year and when the client exists to gather information and data of the improvement.
  • Enforces and upholds court orders relating to assigned youths, ensuring compliance with directives.
  • Organizes and maintains youth participants files and documentation, reviewing information and documentation pertaining to clients and ensuring placement in appropriate files.
  • Conducts curfew calls 7 days/week, monitor school attendance and participation, conduct monthly school drop-in and home visits, and assist with ankle monitors as needed. Meets with each client at least 1 hours/week.
  • Attends to a variety of administrative details, such as keeping informed of division activities, transmitting information, ordering and coordinating supply and snack orders.
  • Assist with behavior management strategies and ensure a nurturing atmosphere conducive to participant success.
  • Always ensure the safety and supervision of students, adhering to safety guidelines and reporting any concerns to management.
  • Provides direct service and program support such as staff coverage and coordination of special events.
  • Assist with administrative tasks and maintaining records of program participants.
  • Prioritizes conflicting needs; handles matter expeditiously, proactively, and follows-through on program projects to successful completion, often with deadline pressures.
  • Promote participation of students, school staff, volunteers, and parents.
  • Participate in regular staff meetings and weekly meetings with Program Manager.
  • Support in developing and implementing tools and other methods to continuously improve quality, efficiency, and customer experience in all MNC Youth programs.
  • Assist in special projects, activities and events as requested.
  • Support with the day-to-day operations of Programs as needed.

Customer Service

  • Provide exceptional customer service.
  • Always represent the Company in a professional manner.
  • Interacts with children, families, co-workers, administrators, and larger community in a way that conveys respect and professionalism.

Safety

  • Maintain personal safety, use personal protection equipment (PPE) and follow Company policies.
  • Report all and any safety issues, accidents or injuries to your manager as a matter of priority.

Effective Team Member

  • Ability to interact positively with team members.
  • Ability to facilitate positive change.
  • Participates actively in ongoing supervision, coaching, staff meetings, and professional development opportunities.
  • Partners with supervisor and colleagues when necessary to address department issues or concerns.
  • Demonstrates and encourages reflective thinking in daily practice.
  • Consistently engages with families, children, staff, and manager of related activities to make productive use of our work time.

POSITION QUALIFICATION REQUIREMENTS

Education : Preferred. AS Degree with an emphasis in Social Work, Counseling, Psychology, Business Administration or related field; Bachelor’s Degree a plus.

Experience : Required 2+ years’ nonprofit work experience and knowledge of trauma informed, restorative and harm reduction practices and experience in similar role supporting management.

Requirement:

  • Current Immunizations (TB, Influenza, MMR, Pertussis) (must be kept current at all times based on company policies)
  • Current Physical Health Screening (every 2 years thereafter)
  • Clearance Child Abuse Index
  • Current CPR & First Aid Certificate (every 2 years thereafter)

Skills and Abilities:

  • Personality - Independent thinker, possess excellent customer service skills, professional attitude, a high level of personal integrity, maturity, and business judgment required.
  • Performance - Able to multi-task, prioritize task, meet deadlines, able to do presentations and to maintain confident information. Strong analytical skills and demonstrated attention to detail.
  • Communication - Strong written and verbal communication skills. Must be a well-organized professional who thrives in a team-oriented environment.
  • Stress Management - Ability to remain tactful under pressure and present a professional demeanor and communication style with co-workers in a multicultural setting.

Software: Proficiency in Microsoft Office applications: Outlook, Word, Excel, PowerPoint, and Internet Explorer.

Decision Making: Set priorities and standards of performance; Develop plans by which work can be accomplished.

Tools and Equipment: General office equipment, fax, copier, printer, phone, and computer.

Confidential and Sensitive Information: Ability to maintain the highest level of confidentiality when dealing with client information.

What we offer

Pay Rate: $30.00 -$31.00 Hourly

Schedule: TUE - SAT 12:30 to 9:00 pm

Location: MNC Precita Campus

Medical – Kaiser and CCHP / Dental – Principal / Vision – Vision Care / Life Insurance - $50,000 / 403b – 3% match / FSA / Pet Care

EAP (Employee Assistance Program) / WADP (Working Advantage Discount Program)

If you are seeking an organization that values, promotes and develops leadership by delivering culturally sensitive, multi-generational, community-based services that empower families to build strong, healthy, and vibrant neighborhoods with the vision of a strong, healthier and more vibrant community that respects and celebrates its many rich, cultural traditions, please apply.

We are an equal-opportunity employer that welcomes diversity in the workplace and has a great company culture. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

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