Lead, Network Field Services

3 weeks ago

San Francisco, United States University of California - San Francisco Campus and Health Full time
Lead, Network Field Services

IT Data Center Svcs General

Full Time

80345BR

Job Summary

The Network Field Services Lead will orchestrate and elevate the capabilities of a team of Field Technicians, who are pivotal in managing the logistics, installation, enhancement, and resolution of issues pertaining to both wired and wireless network infrastructures across the university campus. This encompasses a broad spectrum of network assets including, but not limited to, switches, routers, wireless access points, and structured cabling systems.
In this strategic role, the Lead will engage in high-level collaborations with customers, internal staff, vendors, and key stakeholders to meticulously evaluate, analyze, and address hardware and software network inquiries and challenges. A critical aspect of this position involves ensuring that the network field team consistently adheres to established service level agreements and maintains operational excellence.
During network crises, the Lead is expected to act swiftly and decisively to mitigate disruptions and minimize downtime, thereby safeguarding the continuity of campus operations. Furthermore, the Lead will maintain robust communication channels with other IT divisions, delivering comprehensive reports on network performance metrics and incident management, and will supervise the development and delivery of customer training programs to enhance user engagement and system proficiency.

The Network Field Services Lead will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the university's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCSF's vision while modeling UCSF's culture and values.

Required Qualifications

  • Bachelor's degree or equivalent combination of experience/training in one or more of the following fields: computer science, engineering, computer information systems, etc.
  • 3 to 5+ years of expert experience working in one or more of the following fields: network services, information technology or network operations.
  • Significant experience in the installation, configuration, monitoring, life cycle management, troubleshooting, and maintenance of a variety of network systems, parts and accessories.
  • Demonstrated ability to supervise and coordinate the installation, maintenance, and repair of network equipment.
  • Demonstrated knowledge about local, state, and federal regulations related to IT systems, privacy laws, safety standards, and service level agreement adherence.
  • Significant knowledge of wired and wireless communications networks.
  • Advanced analytical and problem-solving skills, with the ability to identify and resolve complex network issues.
  • Demonstrated written and verbal communication skills and is able to communicate work assignments to small teams.
  • Experienced with project management and able to delegate responsibility, track project progress, and manage daily work expectations.
  • Demonstrated leadership skills, including mentorship, negotiation, and change management.

Preferred Qualifications

  • Experience in complex higher education environments.
  • Building Industry Consulting Service International (BICSI) Installer.
  • CompTIA Network+.
  • Cisco Certified Technician (CCT).

Location

San Francisco, CA

Work Style

Fully On-Site

Shift

Days, 8AM-5PM, after hours required, including weekends. On-Call rotation required.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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