Field Service Engineer

6 days ago

San Francisco, United States Mettler-Toledo International Inc. Full time

Our Opening and Your Responsibilities

As our Field Service Engineer, you will conduct on-site installations, customer training (hardware, software, and limited applications), repairs, and preventative maintenance for assigned instrumentation. You will support North American Service Operations and MTAC to include Depot Repair, Field Service, Sales, Customer Service, and Product Management. Additional responsibilities will include:

  • On-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation, including infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor systems, proprietary software, and associate applications.
  • Providing field service support and expertise to AutoChem end-users on assigned equipment throughout the product's lifecycle, including product positioning, lead generation, and training.
  • Communicating, documenting, and managing customer issues with the Sales, TAC, Product Management, Service, and Quality departments as required.
  • Prioritizing, scheduling, and tracking open service issues to resolution.
  • Documenting and reporting scheduling, utilization, expense, and escalation as required in a timely manner.
  • Proactively controlling scheduling and territory assignments with effective expense management at or below budget.

What You Need to Succeed

  • Education in a chemistry, mechanical, or electrical field.
  • Minimum 1-3 years of experience, including internships or educational lab experience.
  • Ability to travel around 80%, with around 60% overnight travel and 20% local.
  • Location in the Bay Area, CA.
  • Software and hardware literacy and proficiency of Windows-based and embedded operating systems.
  • Knowledge of SAP is a plus.

This position is considered safety sensitive and is subject to drug testing as permitted by law.

Our Offer to You

  • Medical, dental, and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  • Tuition reimbursement, perks, and discounts
  • Parental and caregiver leave programs
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in precision instrumentation
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards across Mettler Toledo
  • Global recognition for the quality of our products and services

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

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