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Information Technology Support Technician

1 month ago

atlanta, United States Franklin Fitch Full time

We are currently recruiting for an experienced IT Support Technician to join a reputable law firm client in Atlanta - responsible for managing and maintaining the desktop and end-user environment of the Atlanta office.


Key Responsibilities:

  • Provide first-line support to end users, troubleshooting hardware, software, and network issues on desktop and laptop systems.
  • Install, configure, and maintain desktop hardware, software, and peripherals such as printers, monitors, and mobile devices.
  • Perform system upgrades, patch management, and software updates on user devices.
  • Manage and configure user accounts, permissions, and access rights in Active Directory and other systems.
  • Assist with the setup and support of remote connections, VPNs, and other network-related tasks.
  • Work closely with other IT team members to escalate and resolve more complex issues.
  • Train and assist end users with system usage, security best practices, and troubleshooting techniques.


Qualifications:


  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Proven experience in desktop support, helpdesk support, or a similar IT role.
  • Strong knowledge of Windows and Mac operating systems, desktop applications, and network troubleshooting.
  • Experience with Active Directory, Microsoft Office 365, and remote support tools.
  • Familiarity with mobile device management (MDM) and VPN technologies.



Interested? Apply directly for immediate consideration