Information Technology Support Specialist
1 month ago
Overview:
We are seeking a skilled and growth-focused Help Desk Specialist to join our team. This onsite role is based in Buckhead, Georgia, and will support a dynamic environment primarily using Mac systems (70%) with the remainder on PCs. If you are solution-oriented, with a passion for problem-solving and continuous learning, we want to hear from you
Key Responsibilities:
- Provide first-line technical support for both Mac and PC users.
- Manage and troubleshoot MS Exchange issues, ensuring seamless email communication.
- Support and optimize our Google Cloud environment.
- Diagnose hardware and software problems, offering solutions to ensure minimal downtime.
- Collaborate with internal teams to resolve escalated issues promptly and effectively.
- Maintain documentation of processes, issues, and solutions for future reference.
- Assist in the onboarding of new employees by setting up workstations, accounts, and systems.
- Stay updated on the latest technologies and best practices to continuously improve support capabilities.
Key Qualifications:
- Proven experience in a Help Desk or IT Support role, preferably in a mixed Mac/PC environment.
- Proficiency in MS Exchange administration and troubleshooting.
- Hands-on experience with Google Cloud services.
- Excellent problem-solving skills with a focus on delivering effective solutions.
- Strong communication skills with the ability to assist users of varying technical expertise.
- A strong desire for professional growth and development within IT.
Preferred Skills:
- Experience in environments where Macs constitute the majority of devices.
- Familiarity with network troubleshooting and basic server maintenance.
- Certifications in IT support or related fields are a plus (e.g., CompTIA, Apple Certified Support Professional).
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