Information Technology Support Specialist

1 month ago


Atlanta, United States Robert Half Full time

Overview:

We are seeking a skilled and growth-focused Help Desk Specialist to join our team. This onsite role is based in Buckhead, Georgia, and will support a dynamic environment primarily using Mac systems (70%) with the remainder on PCs. If you are solution-oriented, with a passion for problem-solving and continuous learning, we want to hear from you

Key Responsibilities:

  • Provide first-line technical support for both Mac and PC users.
  • Manage and troubleshoot MS Exchange issues, ensuring seamless email communication.
  • Support and optimize our Google Cloud environment.
  • Diagnose hardware and software problems, offering solutions to ensure minimal downtime.
  • Collaborate with internal teams to resolve escalated issues promptly and effectively.
  • Maintain documentation of processes, issues, and solutions for future reference.
  • Assist in the onboarding of new employees by setting up workstations, accounts, and systems.
  • Stay updated on the latest technologies and best practices to continuously improve support capabilities.

Key Qualifications:

  • Proven experience in a Help Desk or IT Support role, preferably in a mixed Mac/PC environment.
  • Proficiency in MS Exchange administration and troubleshooting.
  • Hands-on experience with Google Cloud services.
  • Excellent problem-solving skills with a focus on delivering effective solutions.
  • Strong communication skills with the ability to assist users of varying technical expertise.
  • A strong desire for professional growth and development within IT.

Preferred Skills:

  • Experience in environments where Macs constitute the majority of devices.
  • Familiarity with network troubleshooting and basic server maintenance.
  • Certifications in IT support or related fields are a plus (e.g., CompTIA, Apple Certified Support Professional).



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