Patient Services Associate

1 month ago

Saginaw, United States CMU Health Full time
Job DescriptionJob Description

GENERAL STATEMENT OF DUTIES

The Patient Services Associate is responsible for supporting the needs of the department which includes, but is not limited to, the following: directing patients/visitors, handling patient phone calls, scheduling visits, recording insurance and demographic data. A Patient Services Associate must exhibit a friendly and helpful affect towards parties within and outside the corporation. All duties are based on clinical operations needs as directed by the Operations Manager and/or Coordinator.

 

ESSENTIAL FUNCTIONS

 

Patient Reception

  • Greet and direct patients while serving in a general capacity of information assistance
  • Schedule appointments using protocols established within the department
  • Conduct reminder calls to ensure patients arrive timely for their appointments
  • Provide/accept patient-specific forms at the time of check-in

Information Gathering

  • Ensure accurate charting of demographics, insurance coverage, and additional data as needed
  • Provide data collection as directed by management
  • re-registers patients and verifies insurance coverage
  • answer multiple incoming phone calls and relay appropriate information
  • Ensure faxes are handled and addressed regularly throughout the course of a day

Patient Service

  • Assists providers and co-workers as part of the health care team
  • Check patients in and out of the clinic
  • Prepares, cleans and maintains patient areas according to proper infection control standards
  • Assists with clinic flow to ensure efficiency. Seeks out other tasks to assist with patient flow.
  • Assists with the medication refill process
  • Monitors and reviews patient schedule daily
  • Manage and support the referral/intake process
  • Medication prior authorizations are completed timely and any additional assistance required from the clinical team is requested and monitored on a daily basis
  • Run Michigan Automated Prescription System (MAPS) on patients when appropriate and relay this information to the providers

General Office Support

  • Orders, stocks and prepares supplies and equipment, as assigned
  • Assist with quality improvement projects, as requested
  • Employee may be provided other duties as assigned

Medical Records

  • Record Maintenance and Quality Control
  • Paper charts to be stored and purged, as needed
  • Data entry, edits, and updates all appropriate systems
  • Records shall be maintained in a manner that is accurate, current and secure
  • Outside documents will be scanned/filed in patients EMR
  • Public Service, Problem Solving and Legal Compliance. Employee will ensure that:
  • Phone calls are triaged to appropriate parties and/or information is gathered in response to patient requests, insurance companies and other physician offices
  • Patients with record or related requests should be assisted in a timely and friendly manner
  • Patient release forms for incoming and outgoing records (as per legal guidelines ROI) are completed timely
  • Patient confidentiality is adhered to with the utmost importance

QUALIFICATIONS

  • Minimum of high school diploma
  • Strong knowledge of medical terminology
  • Attention to detail
  • Medical background preferred
  • Proficient in the use of computers and scheduling software or ability to learn applicable software.
  • Clerical and office support work coupled with keyboarding, and computer proficiency. Multi-specialty clinic setting preferred.
  • Proficient written and verbal communication skills with multicultural sensitivity.

 

CMU is an AA/EO institution, providing equal opportunity to all persons, including minorities, females, veterans, and individuals with disabilities.

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