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Patient Services Associate

2 months ago

Saginaw, United States CMU Health Part time
Job DescriptionJob Description

GENERAL STATEMENT OF DUTIES:

The Patient Services Associate is responsible for supporting the needs of the Patient Services department, including Medical Records, receiving and directing patients/visitors to appropriate locations, phone call encounters, scheduling visits, recording insurance and demographic data. A Patient Services Associate must exhibit a friendly and helpful affect towards parties within and outside the corporation. All duties are based on clinical operations needs as directed by the Patient Services Manager.

ESSENTIAL FUNCTIONS:

Reception Call Center (back-up as needed)

1. Patient Reception

a. Greet and direct patients while serving in a general capacity of “information assistance”;

b. Schedule appointments using protocol established within the department

c. Conduct “reminder calls” to ensure patients arrive for appointments and are on time.

2. Information Gathering

a. Ensure accurate charting of demographics, insurance coverage, and additional data as needed

3. Call Center

a. Answer multiple incoming phone calls and open electronic phone encounters

b. Register basic patient demographics using protocol established within the department

Medical Records

1. Record Maintenance and Qualify Control

a. Paper charts to be stored and purged as needed

b. Data entry, editing, and updating consistently performed on both the billing computer system and the master patient chart index

c. Records shall be maintained in a manner that is accurate, current and secure

d. Chart numbers should be checked against the Master Card File, and assigned to EMR records as needed

e. Outside documents will be scanned and filed in patient’s EMR

2. Public Service, Problem Solving and Legal Compliance. Employee will ensure that:

a. Phone calls should be triaged to appropriate parties and/or information gathered in response to requests from patients, insurance companies, other physician offices and the like

b. Patients with record or related requests should be assisted in a timely and friendly

manner.

c. Patient release forms for incoming and outgoing records (as per legal guidelines ROI) are completed

d. Maintain that patient confidentiality be the utmost importance

QUALIFICATIONS

• Minimum of high school diploma

• Strong knowledge of medical terminology

• Attention to detail

• Medical background preferred

• Proficient in the use of computers and scheduling software or ability to learn applicable software.

• Clerical and office support work coupled with keyboarding, and computer proficiency. Multi-specialty clinic setting preferred.

• Proficient written and verbal communication skills with multicultural sensitivity.

CMU is an AA/EO institution, providing equal opportunity to all persons, including minorities, females, veterans, and individuals with disabilities.